Personnel Duties
Pharmacy References/
Laws
Drugs/Abbreviations
Communication/
Customer Service
Work Flow
100

A patient is asking the pharmacy technician what side effects can affect them taking the medication. Is this in their scope of practice? Explain.

No, because pharm techs can't counsel patients.

100

Who requires pharmacy references in the pharmacy?

Board of Pharmacy

100
What is the abbreviation for wide awake?

WA

100

What is the term that describes treating all patients with dignity and equally regardless of sexual orientation, age, race, gender identity, religion, or medical conditions?

Respect

100

How should a pharmacy technician arrange the prescriptions for patient pick-up?

Alphabetically by last name

200

How often should pharmacy technicians check expired medications on floor stock?

Daily

200

What does the FDA stand for?

Food and Drug Administration

200

What medication class does the suffix "-pril" represent?

ACE Inhibitors

200

A pharmacy technician is verifying the patient's identity. They ask the patient if their DOB is 05/09/2004. What is wrong with this scenario?

The pharmacy technician should not assume the patient's DOB.

200

What should a pharmacy technician look for on medications when checking inventory?

Expiration date

300

A pharmacy technician is repacking bulk medications, what packaging should they use?

Unit Dose Packaging

300

How often is the ISMP Medication Safety Alert newsletter published?

Every 2 months

300

What medication is sensitive to light and moisture and can reduce its effectiveness if not kept in its original container?

Nitroglycerin

300

What type of active listening skill involves the patient clarifying questions about the information the pharmacy technician told them?

Evaluating

300

What should a pharmacy technician look for on a verified and prepared prescription?

Pharmacist's signature or initals

400

When a pharmacy technician receives a shipment, what 6 things do they check to maintain the accuracy of the shipment?

Name, brand, quantity, dosage, strength, NDC

400

When a new patient is walking into the pharmacy and is required to fill out a form about their rights to PHI, what organization mandates confidentiality of the patient?

HIPAA

400

Translate the sig code.

Rx: i-ii tab po q4-6h prn HA

Take 1-2 tablets by mouth every 4-6 hours as needed for headaches

400
A patient comes in speaking their native language, Spanish, what communication soft skill should the pharmacy technician be aware of in this situation?

Culture awareness

400

When are prescriptions verified in an institutional setting?

Prior to releasing to the nursing and health care team

500

What do the following vaccines: Measles, mumps, rubella, and varicella (MMRV), Varicella, Zoster belong in (refrigerator and freezer) and what are the temperature ranges?

Freezer: -50 degrees C (-58 degrees F) to -15 degrees C (5 degrees F)

500

A pharmacy technician is presented with a bottle of Tylenol and a bottle of Acetaminophen, what pharmacy reference would they use to identify whether they are therapeutically equivalent?

The Orange Book

500

What hazardous medication lists (P, D, or U) does Silver sulfadiazine belong to?

D-Listed Medications
500

A patient is calling about a refill on their Methylphenidate (Concerta) prescription. How would the pharmacist act in this situation?

This is a Schedule II drug so there are no refills. The pharmacist should refer them to their prescriber for a new prescription.
500

What software is used to allow only prescriptions that have been verified by the pharmacist to be sold?

Point-of-sale software

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