Tourism Talk
What industry serves people when they are away from home?
Hospitality
Name two of the four hospitality and tourism sectors.
Accommodations, food & beverage, transportation, attractions — any two
An employee welcomes a guest and helps them feel comfortable. What are they showing?
Hospitality
Which tourism sector would a museum belong to?
Attractions
True or False: The four tourism sectors work completely separately from each other.
False
This is the practice of traveling for recreation.
Tourism
What were three main reasons people traveled long ago?
Survival, work, and religion
A city advertises itself as a great weekend getaway. What is this called?
Destination Branding
The owner owns and runs the business. What type of business is it?
Independent Business
A big event fills hotels, restaurants, and local transportation. What does this show about the four tourism sectors?
They depend on each other
What is it called when a place promotes itself to attract visitors?
Destination Branding
What two types of transportation grew during the Industrial Revolution?
Steamships and railroads
A hotel cuts waste and saves resources for the future. What is this an example of?
Sustainability
An owner buys into a proven business system with training and support. What type is it?
Franchise
Tourists spend money at a restaurant. The restaurant pays workers and buys supplies, creating more spending. What is this called?
Multiplier effect
What means using resources responsibly so they are still available in the future?
Sustainability
About how many Americans work in hospitality and tourism?
17 Million
A company helps its community and works to protect the environment. What is this called?
Corporate Social Responsibility
The owner does not handle the normal day-to-day operations. What type of business is it?
Managed Business
What term means recognizing and celebrating the differences between cultures?
Multiculturalism
What is it called when tourism spending leads to even more spending in the local economy?
Multiplier Effect
When tourists spend money, what do state and local governments collect from that spending?
Tax Revenue
A hotel offers mobile check-in but still has employees available to help guests. What is it trying to balance?
High-tech and high-touch
A family owns and runs its own restaurant without buying into a larger company's system. Is it independent, franchised, or managed?
Independent
Technology can improve guest service, but what does the chapter say hospitality still requires?
Human touch