Organizational Change
This model of change is defined by having four stages: Start-Up, Growth, Harvest, and Decay
What is the natural cycle?
One of three problems identified in the change process that arises when senior management is not supportive of the change effort or when management’s vision is not effectively communicated with others in the organization.
What is management support/ownership?
Management showers employees with all kinds of information in the hope that employees will be able to sort out significant and insignificant information.
What is the "Spray and Pray" strategy?
Term that defines the employee structures that determine individual and collective beliefs about how the organization work and how change happens
What is schemata?
One of three responses to the change process is defined as the reaction to a lack of meaningful communication about change processes to members within the organization
What is uncertainty?
This is where organizational members can work to prevent or prepare for possible problems.
What is the pre-crisis stage?
The crisis stage in which communication focuses on determining responsibility, sometimes apologizing, and establishing systems for coping with similar crises in the future.
What is post-crisis?
*100+ points if you can name a real life example of post crisis systems* (we have talked about one large example in class)
One of three problems in the change process defined as "behaviors intended to prevent the implementation or use of a system or to prevent system designers from achieving their objectives."
What is resistance?
*+100 points if you can name the other reasons of resistance mentioned in the book*
What are all the managerial strategies for communicating about change?
*100+ points if you can identify which strategy is most effective?
Spray and Pray, Tell and Sell, Underscore and Explore, Identify and Reply, Withhold and Uphold.
Most Effective: Underscore and Explore