How Do We Handle Conflict?
Invented in 1974, this is used to determine the conflict management style of an individual.
What is the Thomas-Kilmann conflict mode instrument?
This is a common error when trying to apologize, where the person deflects responsibility by justifying their actions
What is making excuses?
You-statements shift the blame to the listener, often producing this.
What is defensiveness?
What is showing respect?
A good leader should always keep doing this.
Competing, Collaborating, Compromising, Avoiding, and ________ are all different behavioral styles for handling conflict.
What is Accommodating?
This should be avoided when asking for forgiveness, as it shifts blame rather than taking full responsibility.
What is "But.."?
I-statements enables the speaker to, without making accusations, be this.
What is assertive?
What is staying professional?
A strong leader knows when to say this.