Project Management
What is project management?
The process of planning, organizing, and managing resources to achieve specific goals within a defined timeframe.
Project development focuses on what?
Developing a project that satisfies the requirements created in the Project Design phase.
What is the beta phase?
Where the project is sent to pilot testers who test the project in areal environment and report the bugs to The Quality Assurance group.
What is General Availability (GA)?
The stage of a project where the product or system is fully developed and is being used by the public and/or company.
What is the end of the life phase?
The phase when a system within a hotel has reached the end of its useful life span in the hotel.
Name a system in hospitality technology used for project management.
PMS systems
What group is the project sent to start testing to ensure it meets quality guidelines.
Quality (QA) Assurance
Define the release phase.
When the team starts releasing the project to a more widespread audience.
This phase includes:
Regular reviews to assess success and identify what should be improved with the system.
What does EOL mean?
The project will soon be retired, replaced, or upgraded with something more effective and efficient.
1. Ensure clear objectives and goals
2. Efficient resource utilization
3. Timely project completion
4. Budget management
5. Quality and risk management
6. Stakeholder Satisfaction
IT also passes the project to ___________ to create user manuals and help files that supportthe project.
Documentation
What is the goal of beta and release?
To minimize disruption and optimize adoption.
In this phase, IT manages (name two of the three)...
Daily use of the system, monitors performance, and fixes bugs as they are reported.
Provide one of the five signs a project is reaching end of life.
1. Frequent system errors or downtime disrupting daily operations.
2. Rising maintenance costs to keep outdated systems running.
3. Current system is incompatible with new hardware, software, or security standards.
4. Lack of vendor support or discontinued software updates.
5. Declining performance or user satisfaction over time.
Name two of the four phases of project management.
1. Project Concept / Scope
2. Project Design / Assemble Project Team
3. Project Development
4. Quality Assurance (QA)
Name one of the six key components of project development?
1. Concept Development
2. Feasibility Study
3. Planning and Design
4. Financing and Budgeting
5. Construction and Implementation
6. Preopening and Operations Setup
What does beta prevent?
Chaos at implementation and builds staff confidence.
Name one of the four challenges during general availability.
1. User resistance
2. Insufficient training
3. Technical issues
4. Poor communication
How should companies manage end of life?
Companies has to plan ahead in order to ensure that the system transitions happen smoothly without any issues.
Why is project management important?
It helps ensure that complex tasks such as: opening a new hotel, launching a restaurant, hosting an event, or renovating facilities are completed efficiently, on time, and within budget; while maintaining excellent guest experiences.
Quality Assurance also prepares a project launch plan which includes...
1. Due dates
2. Release dates
3. Marketing plans
4. Public relations and press tour schedules
Release is a full scale rollout with (name both)...
Training and marketing
Name two of the five best practices of the general availability phase.
1. Training before and after launching.
2. Set up an IT support team.
3. Conduct regular performance reviews and system health checks.
4. Gather feedback to identify weaknesses.
5. Document updates, fixes, and improvements for transparency and future planning.
Are there any risks involved with the end of life phase?
Yes!!