Category 1
Category 2
Category 3
Category 4
Category 5
100
The word/s that means "software system that answers phones and routes calls the correct staff member"
What is automatic call routing
100
Ned's nose is a bit sore and he thinks he may have broken it. When should we schedule him?
What is that day.
100
The "thing" that we need to build a schedule. The template.
What is matrix.
100
Rockin Ronnie decided he wants no more babies and wants a vasectomy. When should we schedule him?
What is that month is fine.
100
Another name for tidal wave scheduling
What is Open Office Hours
200
Catherine has a car accident on Wednesday and feels fine then. But on Thursday she is sore and wants to be seen. When should we get her in?
What is that same day.
200
The space between the time of events (vocab)
What is interval.
200
Advance planning that is done to make an appointment book is called establishing what?
What is a matrix.
200
How do your physicians habits and preferences influence the schedule?
What is it is the MOST important thing
200
The patient, Annie, calls and says "wooohooo! I think I am pregnant!" When do we schedule her.
What is that week
300
Susie Q has an excruciating migraine and has been suffering for a couple of days with pain. When we will schedule her?
What is immediately. (it COULD be an emergency)
300
When should we offer to reschedule an appointment for a patient waiting in the waiting room.
What is after 15 minutes.
300
The type of appointment scheduling that has weekends/after hours
What is flexible office hours
300
This schedules creates short term flexibility within every hour. Three patients are in the office at the exact same time.
What is wave scheduling
300
Another name for putting calls in order of priority
What is screening or triage
400
The process required by some insurance carriers where the provider has to prove a procedure is medically necessary before it can be done.
What is precertification
400
Describe double booking
What is scheduling two patients for the exact same time.
400
If the physician is out of town or ill, what do you tell the patient?
What is tell the patient the physician is UNAVAILABLE and offer to reschedule or allow them to see another physician.
400
The type of scheduling where patients are seen in order of arrival and is typical in a rural setting
What is Open Office Hours
400
What is the FIRST thing you do when you have to reschedule an appointment?
What is mark out the first appointment.
500
A patient that doesn't come to their scheduled appointment and didn't call is calle?
What is NO SHOW
500
What is another name for DETAIL PERSONS
What is pharmaceutical reps
500
What is the best way to schedule a patient that is habitually late?
What is put that patient in the last appointment of the day
500
The type of appointment that is made months in advance.
What is Advance Booking
500
This schedule is where 2 patients come in at the top of the hour then the third arrives at half past the hour.
What is Modified Wave Scheduling
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