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100
What are the objectives of the first telephone contact?
Lessen the clients fears, obtain a general understanding of the clients concern or request, and arrange for the first face-to-face interview.
100
An important activity performed by a social worker during the phase known as intake and engagement is?
To obtain a description of the problem or concern that brought the client to the agency.
100
When a social worker is documenting service to a client, what should the social worker assume?
That the client has the right to read this record as well as copy and question was is written and make changes to information.
100
What should you do If your mandated client denies the accuracy of the information you present to him/her?
Explain that you will check the records and report and speak with the relevant authorities in order to clarify and verify the information.
100
Why is it important to raise your concern to another team member when you believe that you are being drawn into manipulation?
You might discover that the client is saying different things to the other team members
200
Except in situations in which secrecy is necessary to protect the client, what is something that should be encouraged when planning for the assessment phase of the helping process?
The involvement of significant others such as spouse/partner or children.
200
A referral is a carefully planned _________________, based on assessment, and intended to help a client address a specific problem, concern or request.
Intervention
200
Why was the classic approach of home visits gradually abandoned by many social workers?
It did not seem professional and did not fit the popular office-based models of therapy
200
Give 3 signs of imminent attack.
Flaring nostrils, grinding teeth, rapid breathing, dilated pupils, pulsing veins, pointing fingers, clenched fists, crouching and bobbing (boxer like).
200
What should a social worker maximize in a client?
The clients participation, self-determination, and empowerment.
300
What are the differences in the ways a social worker would begin the first face-to-face meeting if A) the client requested the meeting, and B) if the worker initiated the meeting?
If the client initiated the meeting, start with some small talk, but soon move the focus to what brought the client to the agency. If the worker initiated, they should begin by saying who they are, who they represent, and why they need to speak to the person.
300
The way the client describes their concerns can often describe whether they are ____________ or ______________ client?
Voluntary or Involuntary
300
Whenever a social worker is uncertain about his or her legal or ethical responsibility regarding the handling of client information, what should the social worker do?
Consult an attorney and agency administrator and also review general legal information via NASW (national association of social workers).
300
A client who is said to show hostility, anger, shame, fear and embarrassment and a number of defensive reactions, is what kind of client?
A mandated client (involuntary client)
300
For most people, a high pitched voice, stumbling over words, and frequently blinking and fidgeting are all indicators that?
They are lying
400
What should the worker do if they do not know the answer to a service related question asked by the client?
Explain that they do not know the answer in a non-apologetic manner and offer to find the answer. Be careful not to make promises they cannot keep.
400
Clients will often _______________ the seriousness of their problem.
Minimize
400
In some cases during home visits, children may run in and out, neighbours may stop by, the telephone may ring, and the tv may be blaring, what might result of all of these?
Obtaining privacy
400
What should be done with a room where a social worker will meet with a dangerous client for an interview?
Make sure the worker has easy access to the door in case he/she has to run and remove any object that can be used as a weapon such as a letter opener.
400
Which perspective views the professional and client roles as more equal compared to other perspectives?
Feminist perspective
500
When working with clients who have significant physical or sensory disabilities there are some guidelines that should be kept in mind. If a worker is meeting with someone who is blind and in an unfamiliar environment, what can a worker do to facilitate a comfortable meeting?
The worker can alert the client to obstacles or dangers such as overhead obstructions, sharp turns and stairs. When walking with a client the worker should stay at their side and let the person maneuver, and keep in mind never to grab or move the person; if the person needs help they will ask for assistance.
500
In order to make an effective referral, you must know about existing ________________ resources.
Community
500
If the client lives in a dangerous neighbourhood, or with persons who could be dangerous, what should you as the social worker do prior to the home visit?
Bring along a colleague for added protection.
500
When you do a home visit, what chair is best to sit in, a hard movable chair or a soft cushion chair, and why?
A hard movable chair. Because you will be able to see if anything dangerous is in it and it can be used as a weapon of defense for you.
500
When should you suspect manipulation?
whenever your client takes an inordinate interest in you personal life or you feelings about your job.
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