What are the two types of statements which provide information?
descriptive and guiding
100
Why is it effective to use statement that seek information when trying to find out something?
it prevents the conversation from sounding like an interrogation
100
What are some ways in which clarifying statements are used?
One of the following: paraphrasing, reflecting, summarizing, checking
100
Name one of the 5 characteristics of effective feedback statements.
One of the following: descriptive, specific, directed toward changeable behaviors or situations, concise, checked for clarity
100
As more and more people are using hand held devices to check emails, it's even more important to keep messages ________.
short (include additional info in attachments)
200
Which two types of information do desriptive statements describe?
overt and covert
200
What is inflection?
any change in the tone or pitch of one's voice
200
Which clarifying statement is more complex than paraphrasing?
reflection
200
Why should all judgmental statements (both negative and positive ones) be eliminated when giving feedback.
the might make the receiver defensive, and even if they're positive, the judgmental statements might make the receiver assume that the personal sharing the positive evaluation is also judging them in a negative way (but not sharing)
200
What should you use in the subject line of an email in order to make sure your email is opened and responded to?
you're colleagues name
300
Why might teachers overuse explanations?
they are used to and comfortable with giving them
300
When are information seeking statements most useful?
when initiating discussions
300
When using reflecting, you have to be careful to not engage in ____________, which assigns to much meaning to an observation.
interpretation
300
When providing feedback, make sure that it is _____________ (one of 4 things) in order to make the process effective
one of the following: solicited, direct, culturally sensitive, well timed
300
When you're upset and needing to vent, what should you do to avoid sending an email with a negative tone or message? (assuming that you're at the computer)
vent in an email to yourself and then edit that email after you're not as upset
400
Commands are not always considered to be negative. Describe a situation in which giving commands might be a positive thing. Why?
any situation that emphasizes the time-saving nature of commands
400
What is one problem associated with using information seeking statements?
one of the following: too vague, may not adequately communicate your interest in a topic
400
Clarifying statements are a powerful way in which the listener can show that he or she is _______________ and wants to _______________.
listening understand.
400
What might you do to encourage a colleague to accept feedback, knowing that many teachers are used to working alone and might feel vulnerable is observed?
model the behavior
400
Brinkman and Kirschner (2002) humorously suggest that " there is a 38 percent hallucination effect based on how the receiver thinks the other person sounds."
What issue connected with emailing is this describing?
messages loose clarity because readers are not able to use non-verbal cues
500
When providing culturally sensitive feedback, what can you do as you're presenting your observations to obtain feedback from the other person?
Pause for short periods of time to encourage the person to share
500
Brinkman and Kirschner (2002) humorously suggest that " there is a 38 percent hallucination effect based on how the receiver thinks the other person sounds."
What issue connected with emailing is this describing
messages loose clarity because readers are not able to use non-verbal cues