Chapter 10&11

Managing conflict

100

What is facework?

saving face, individualistic cultures care a lot about this and use more direct conflict

200

How do men generally engage in conflict?

Men use more engagement conflict style

300

How do women generally engage in conflict?

Women use accommodating style and indirect

400

Name one of the seven strategies used to manage conflict 

• Stay centered (don’t polarize), maintain contact, recognize the existence of different styles, identify your preferred style, be creative and expand your style, recognize the importance of conflict context, be willing to forgive

500

Facilitated intergroup dialogue working toward equilibrium  

Peacemaking/mediation

Intercultural relationships

100

Name a benefit of forming this type of relationship

• Knowledge and skills, breaking stereotypes, forming alliances
• Developing one close intercultural relationship opens the door easier for more.
• One can learn more about the world and group experiences

200

Name a challenge in this type of relationship 

• Can be hard at the start
• Different communication styles.

- Negative stereotyping

- white fragility

300

Family influences

- religion 

- stereotyping 

- judgement 

- lack of approval

400

A factor that can influence intercultural dating

- white fragility

- trans cultural judgement

- previous views/experiences

- stereotypes

- family approval

500

What % of queer people report work place discrimination

20+%

types of communication

100

Three communication approaches 

Social science, Interpretive, Critical

200

Good communication in the workplace leads to

to more innovative ideas and creative ideas

300

Cultural-Individual 

• Communication is both idiosyncratic
• Cultural differences and potential meaning and harm

400

Privilege-disadvantage 

• Power differentials in intercultural relationships
• Being sensitive toward them

500

Static-dynamic

• Relationships are always changing due to personal and contextual factors.

Romantic relationships

100

PDA

across different cultures different levels are acceptable and the dissonance that may she create

200

Collectivist ideal

people in a relationship working together

300

Individualism ideal

The needs of two separate in a relationships with more room fore conflict

400

Compromising style 

 both partners give up something culturally often is important

500

Consensus style

agreement and negotiation

Free

100

Standards of beauty and dating

Culture ends up dictating what is considered suitable to that culture and intercultural dating can end up challenging those ideas

200

characteristics of intercultural conflict

• Incompatibility of goals, values, expectations- conflict
• Can be on personal level or societal level

300

what is ambiguity in intercultural communication

Where the blame gets placed and acknowledgement or lack of on societal or human rights issues

400

What is unique about LGBTQ relationships

Both inter and intracultural due to belonging in the same group and a different one at the same time 

500

nonverbal emotions

Both are about preserving self esteem and face and dignity.