Ch. 11: The Process of Group Decision Making
Think of decision making (and group interaction) as a XXXXXXX rather than a procedure.
Procedure
“one person, one vote” represents what leadership style?
Democratic
Too often meetings fail because…
They are poorly announced
What are 2 nonverbal ways to build your initial impression credibility?
Your appearance, walk, posture, smile, hand-shake
In a group setting, What discussion questions are future oriented?
Questions of Conjuncture
Approach your group with an attitude of XXXXX and avoid coming up with the best solutions to the groups problems the XXXXXXX discussion.
Open-mindedness, before
Bill Gates, Martha Stewart and Vladimir Putin all exude characteristics that place them into what type of leadership style?
Autocratic
What journalistic mechanism can be used to best announce a meeting?
The 5 W’s: Who, what when where and why
Developed by some members of an organization and delivered to a small group of decision makers.
Proposal Presentations
How can you combat nonverbal signs of confusion.
Review what you said but try to say it in a different way.
Clear understanding of terminology and organizational language is important when formulating this type of discussion questions.
Questions of fact
This leadership style will never make a final decision on a project.
Consultative
Give me 3 reasons not to hold a meeting with your group:
Other mediums will suffice
Skype, email, phone call, text.
Ran out of adequate time
One or more group members cannot attend
The meeting is more likely to produce bad results
Too much money to hold the meeting
When you function as a presentation speaker it is important to guard against what tendency
to distort information, common upward communication problem.
Leaning forward towards you, maintaining eye contact, changes in vocal inflection and frequent gestures are signs of what nonverbal audience behaviors?
Approval
What discussion questions has one or more questions of fact, conjuncture, and value.
Questions of policy
Efforts that go into making a meeting successful occurs before or after a meeting
before
Give me 3 reasons why you should hold a meeting with your group:
Reach a group consensus as basis for decisions
To solve a problem
Gain acceptance
Achieve Training Objectives
Reconcile conflicting views
Work guidance and relief to insecurities or tensions
Ensure equal understanding
Obtain immediate reaction to a response that requires a speedy response.
What should be included at the close of a sales pitch.
Summarize benefits, Reiterate why the group should choose your product, Ask for questions.
You stopped selling your product and started asking more questions because your noticed signs of what nonverbal behaviors?
Indifference
Write Linear Model of Task Group Development (in order and on the board)
Forming: Establish relationships
Storming: Reactions to demands
Norming: Agree on rules and behavior
Performing: examine tasks and problems
Adjourning: seek closure on task and relational issues.
What is the common trait of continuously successful groups?
Groups that self examine with intent for improvement
The first day of a group meeting should be dedicated to what?
Determining the perceptions of all group members
Write the steps to a Scientific Problem Solving proposal arrangement on the board
Defining and exploring the problem
Judging the quality of proposed course of action
Evaluate solutions
Select best solutions
Tasteful reinforcement of your experience and self-disclosure builds what with your audience?
Trust