Asking questions to obtain additional information.
Probing. Page 337
100
In attending, your body language, such as alert posture, head nods, eye contact, and facial expressions, conveys a lack of interest and attention.
False. Page 337
100
What are the three areas of employee counceling?
Job Performance, Physical and Emotional Illness, Personal Problems. Slide 22
100
Identify the Performance-Linked Coaching flowchart
Page 330
100
Explain the concept of coaching
Page 329 - 333
200
Establishing clear performance standards, comparing actual performance against those standards, and addressing performance that doesn't meet those standards.
Confronting / Challenging. Page 334
200
Summarizing is pausing in the coaching conversation to summarize key points.
True. Page 338
200
What are the three major parts of an "I" Message?
Slide 19
200
Identify the two EAP Procedures provided in the book
Page 346 - 347
200
Explain the important skills used in coaching
Page 336 - 338
300
Communicating to an employee his or her value, strengths and contributions.
Affirming. Page 337
300
Mentoring may teach political savvy, understanding of the organization's culture, and ways to postpone one's career.
False. Page 334
300
What are the Suggestions for Confronting Poor Performance?
Slide 16
300
Identify the four major coaching functions
Page 333-334
300
Explain the extent to which a supervisor should counsel an employee about personal problems
Page 342-343
400
Helping team members gain knowledge, skill, and competency.
Tutoring. Page 333
400
Confirming is making sure that the speaker understands what has been said or agreed upon.
False. Page 337
400
What are three potential Issues in Counseling?
Slide 23
400
Identify the three coaching skills beginning with the letter R
Page 337 - 338
400
Explain the differences between general and pinpointed coaching statements
Page 339
500
Providing specific, tangible information about performance to an employee.
Pinpointing. Page 337
500
The acknowledge skill is designed to bounce the communication ball back to the employee and allow him or her to develop the information further.
True. Page 337
500
Why do Supervisors Reject Coaching?
Slide 7
500
Identify the levels of the Iceburg Model of Counseling