It's communication Time
What are the four parts of the cycle of effective communication?
communicate, receiver, feedback, and sender
What are three forms of non-verbal communication?
gestures, facial expressions, posture, personal space, haptics or touch, and eye contact
Why is it important for medical professionals to avoid stereotypes and biases when communicating with patients?
Because stereotypes and biases can lead to misunderstanding, harm patient trust, and negatively impact patient care
What should be checked before sending an email in a healthcare setting?
Spelling, Grammar, professionalism, and to make sure no jargon or slang is included
What are some things that determine professionalism?
Appearance,Relationships,Behaviors,Communication(tone,attitude, word selection, and written), work ethic
What are three techniques of active listening?
displaying empathy, rephrasing, asking questions, remaining quiet and pausing to allow a message to be conveyed, and summarizing the received message.
Non-verbal communication is any type of communicating that?
Does not use words
How can healthcare workers ensure they are being respectful toward patients gender identities?
By asking patients for their preferred pronouns and using them correctly.
What should an appropriate email closing include?
A polite closing with the sender's contact information
How can a healthcare provider demonstrate professionalism in appearance?
By wearing clean and appropriate uniforms, maintaining good hygiene, and following dress code
There are four communication styles what are they?
Assertive, passive, aggressive, and manipulative
How can a healthcare provider show empathy to a patient who just received bad news without using words?
By giving caring facial expressions instead of smiling
What is one key way to show respect for a patient's culture and background during communication?
By being aware and sensitive to cultural differences in communication styles, gestures, and beliefs
Which letter format does not include a salutation or complimentary closing?
Simplified format
How can a MA build a relationship with a patient based on trust and respect?
By exhibiting a professional manner with a positive attitude of encouragement and support.
Open-ended questions are used when you want to?
Have the patient give out more information and when you want them to become more comfortable enough to start a conversation
What is one type of non-verbal communication that involves using movements while talking to patients?
Gestures
When communicating with patients about their gender identity, what should a healthcare professional do?
Use the patient's preferred name and pronouns, and avoid assumptions about their identity.
When writing business letters in healthcare, what is a proactive measure to ensure accuracy?
Have another medical professional review the letter before it is sent out
What does professionalism mean for a MA?
It means that professionalism is about behaving with respect, competence, honesty, and integrity while still providing quality patient care.
Closed-ended questions are asked when you want?
More specific information
Why must a healthcare worker match their non-verbal communication with their spoken words?
To ensure the patient clearly understands the intended message
What can medical professionals do to better communicate with patients from diverse backgrounds?
They should listen actively, avoid using medical jargon, and adjust their communication style to match the patient's needs.
Why is professionalism important in email communication with patients or third-party payers?
Because emails represent the healthcare professional and must be clear, concise, and respectful
What should a MA do if they make a mistake while performing a task?
They should immediately report their mistake to the provider and take responsibility to correct it properly.