12.1
This term describes the process through which people receive and interpret information from their environment
Perception
Someone who is outgoing, enthusiastic, and easily gets bored is this type of person
Type B
predisposition to act in certain ways
Attitude
longer-lasting, general state of mind
mood
When someone forms an overall impression of a person based on one positive trait, like assuming a friendly coworker is good at their job, ____ distortion is occurring?
the halo effect
Someone achievement-driven, impatient, and perfectionist fits this type
Type A
A positive attitude toward one’s job
Job Satisfaction
the enduring characteristics and qualities that make each of us unique and distinctive
Personality
You blame your coworker’s missed deadline on laziness, but when you miss a deadline, you blame traffic or bad Wi-Fi. These are examples of two related perception errors.
the fundamental attribution error and self-serving bias
Burnout and flamout are outcomes of _______ stress
Destructive
Using awareness to build trust, communicate well, and resolve conflicts
Relationship Management
Taking credit for success, blaming failure on others
Self-serving bias
You assume your team prefers early meetings because you like mornings, or you expect others to share your same attitudes and values. Which perceptual distortion is this?
Projection
This Big Five trait describes people who are sociable and outgoin
Extraversion
Understanding and Managing Emotions
Emotional Intelligence
The deliberate effort to shape others’ perceptions
Impression Management
In an interview, you dress professionally, maintain eye contact, and speak confidently to influence how others perceive you. This behavior is known as ________.
Impression Management
This trait describes whether you believe you control your destiny or others do
Locus of control
Mental discomfort when attitudes and behavior conflict
Cognitive Dissonance
the idea that our emotions are contagious
Mood Contagion