Starbucks & More
Chapter 12 Knowledge
Chapter 12 Vocabulary
100

Although China consumes mainly tea, Starbucks aims to make this drink the drink of choice

Coffee

100

What is the first step that a manager needs to achieve their goals?

Identify Basic Appeal

100

Unstructured but in-depth interview of a small group of individuals (8 to 12 people) by a moderator to learn the group’s attitudes about a company or its product

Focus Group

200

Starbuck's first coffee house was in what country?

Japan

200

Name 1 of the 4 main sources of Secondary Data

1. International Organizations

2. Government Agencies 

3. Industry and Trade Associations

4. Internet

200

The process of obtaining information that already exists within the company or that can be obtained from outside sources

Secondary Market Research

300

Starbucks' first coffee house was made in what year?

1996

300

Name 1 of the 2 common methods of Primary Market Research?

Trade Mission or Trade Show

300

The process of collecting and analyzing original data and applying the results to current research needs


 Primary Market Research

400

Today, How many stores does Starbucks have?

Over 32,000

400

What are the 2 important issues that concern managers during the market and site-screening process?

1. Keep search costs as low as possible

2. Examine the potential market and every possible location

400

An international trip by government officials and business people that is organized by agencies of national or provincial governments for the purpose of exploring international business opportunities

Trade Mission

500

Starbucks originally sold what instead of drinks?

Coffee Beans

500

What are the 4 steps a manager needs to achieve their goals?

1. Identify basic appeal

2. Assess the national business environment

3. Measure market site or potential

4. Select the market or site

500

Research in which people record in personal diaries on information about their attitudes, behaviors, or purchasing habits

Consumer Panel

M
e
n
u