Diagnosing a Conflict
Resolving a Conflict
Key Words
Misc.
100
Identify the conflict by
What is stating and describe the problem
100
what should you do to begin to resolve a conflict
What is identify what you could gain and lose
100
to completely stay away or withdraw from ( as in staying away from a problem as a way to confront a problem)
What is avoidance
100
name one of the sources of a conflict
What is roles, power struggles, unclear guidelines, personal style, or external stress
200
5 Levels of conflict
What is Intrapersonal, Interpersonal, group, Organizational, and environmental conflict
200
enjoyment, pleasure , or making a positive impression are examples of
What is gains
200
a way to resolve a conflict where people settle differences by having each party give up something
What is compromise
200
what might you have to do if all other attempts to resolve the conflict have not worked
What is coping with the conflict
300
comes after analyzing the relationships, involves seeing how much space and equipment people must share
What is analyze relationships -people involved, or relationships of those involved
300
examples of what could help a resolution
What is cooperation, enough resources, and having a plan
300
trying to force others to go along with your wishes
What is coercion
300
what are the types of conflict ( what can a conflict be over)
What is facts (something that can be proven), values (over priorities), or policies( how to best complete a task)
400
step 3 of diagnosing the conflict process
What is analyze relationships -people involved, or relationships of those involved
400
avoidance, accommodation, coercion, compromise, negotiation, and collaboration
What is 6 most commonly used resolution strategies
400
maintaining harmony with others by giving into their wishes
What is accomodation
400
name something that could hinder a resolution
What is not open to new ideas, or a very defensive person
500
the final step in diagnosing a conflict
What is analyze the severity of a conflict
500
a meeting specifically called for resolving a conflict
What is conflict-resolution meeting
500
bargaining with others to gain what you want
What is negotiation
500
the best way to resolve a conflict
What is collaboration
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