Pre-Con Meeting
Communication+ Follow up
Resume
Key Personnel Roster
Banquet Event Order
100
A meeting held before a convention for planning purposes
What is a pre-convention meeting?
100
An excellent tool to initiate the Communication Process apart from letters, telephone calls, emails, and personal visits
What is a resume Questionnaire?
100
The person responsible for writing a detailed schedule for each convention
What is convention service manager
100
The purpose of a Key Personnel Roster
What is so that the meeting planners have a list of contacts if problems should arise?
100
A type of order used to provide max attention to detail in a banquet
What is BEO (Banquet event order)
200
An advantage of having a pre-con meeting in the afternoon
What is staff from both shifts can participate
200
A software developed by Newmarket International used to standardize resume data
What is Daylight ultimate electronic resume?
200
These two should not be confused
What is Resume and Banquet event order
200
Meeting planners usually request these items in case of trouble (At least 2)
What is two-way radio, beeper, pager, or cell phone
200
The amount of time a BEO should be received in advance of time of a meeting
What is 2 to 3 weeks
300
Some of the staff that can be found in a large Pre-Con meeting? (at least 3)
What is Meeting planner, director of convention services, salesperson, F+B manager, Hotel's GM, Director of exhibit service, Various heads of staff departments, Outside vendors, Representatives of convention bureaus, etc.
300
The number of reports used at Magnolia before switching to Newmarket's software
What is 9?
300
Guidelines set up by the hotel specifying details that must be followed by meeting planner
What is ESG's (Event specification guides)
300
The Crown Plaza Hotels offer this service program
What is HotPhone Service Program
300
The type of system used to immediately identify BEO status
What is color coded?
400
Representatives from which of the departments of a hotel would be at a large Pre-con meeting? (At least 3)
What is front office, security, telephone, room service, valet, reservations, uniform services, recreation, AV, spa, PR, housekeeping, concierge
400
A type of meeting used to assess the efficiency of a convention, usually held after the convention
What is a post-convention meeting?
400
A line often heard in hotels because of miscommunication
What is "Nobody told me"
400
The purpose of the HotPhone Sevice program
What is to keep in constant contact with the property's concierge assigned to the group
400
The most efficient way to show changes to a BEO
What is a BEO addendum?
500
What usually takes place at the end of every pre-con meeting?
What is a small ceremony
500
The type of pre-convention procedure used by Westin
What is Operation Excell?
500
This resort in California uses photos in their resumes
What is the Montage Resort in Laguna Beach
500
A roster should list the following
What is the names and telephone numbers of hotel dpt. heads and other specialists?
500
How many of the program segments should have its own BEO
What is all of them?
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