Businesses satisfying customers' needs and wants while making a profit.
What is the Essence of Marketing?
100
Establishes the guidelines and policies for the sales team.
What does sales management establish?
100
Any form of direct contact between a salesperson and a customer.
What is Personal selling?
100
Incidental benefit awarded for certain types of employment.
What is the meaning of Perquisite?
100
Used when a person needs little information about a product that he or she is buying.
What is routine decision making?
200
Selling Generates the revenue that the business needs to operate.
Why is selling an important marketing function?
200
It is the job to hire and train members of a company's sales staff and assign them to specific territories.
What is the job of sales management?
200
Retail, Industrial and service, Telemarketing and nonprofit, and online.
What are the types of sales position?
200
at work some Sales people are given car allowances and expense accounts, etc.
What are considered perquisites of a job?
200
Involves sales exchanges that occur between two or more companies or business groups.
What is Organizational selling?
300
A system involving finding customers and keep them satisfied.
What is customer relationship management (CRM)?
300
Company Policies, Training, Compensation and sales quota, legal and ethical issues.
What are the four stages sales management have to establish?
300
Telephone solicitation to make a sale.
What is Telemarketing?
300
being comfortable speaking with customers and clients.
What makes the sales job easier?
300
Representatives Visiting without an appointment.
What is a cold call?
400
To make strong or united
What is Solidify?
400
A written report that documents a sales representatives visit with a customer.
What is a call report?
400
Used when there little or no previous experiences with an item. Used when a person buys goods and services that he or she has purchased before but not regularly.
What is the difference between Extensive decision making and limited decision making?
400
You need to assess a customers situation in order to recommend the correct product or solution to a problem.
Why is problem-solving is essential to sales?
400
Refers to sales that are due to promotional efforts before a customer comes to a store.
What is Pre-sold?
500
To join by means of a computer and any other entity, such as a printer or human operator
What is Interface?
500
Dollar or unit sales goal set for the sales staff to achieve in a specified period of time.
What is sales quota?
500
1. Approach the customer
2.Determine the needs
3.Present the product
4.Overcome objections
5.Close the sale
6.Perform suggestion selling
7. Build relationships
What are the 7 steps of a sale?
500
Honesty, good interpersonal skills, and problem-solving abilities.
What are the characteristics of effective salespeople?
500
Two-way communication between the buyer and seller.