CONFLICT
RESOLVING CONFLICT
WHAT IS:
*DO NOT MAKE CONFLIT PERSONAL *AVOID MAKING ASSUMPTIONS ABOUT THE INDIVIDUAL AND/OR SITUATION *CLARIFY FACTS *BE WILLING TO RESOLVE THE ISSUE
CREATING A SOLUTION THAT IS FAIR TO ALL INVOLVED PARTIES
WHAT IS:
NEGOTIATION
HARASSMENT IS...
WHAT IS:
OFFENSIVE, HUMILIATING, OR INTIMIDATING BEHAVIOR.
WORK PALCE BULLIES:
WHAT IS:
EMPLOYEES WHO ARE BEHAVING IN AN OFFENSIVE, HUNILIATING, OR INTIMIDATING MANNER.
Why do unions exists...?
What is:
To protect employee rights.
RESOLVING CONFLICT: BASIC RULES
WHAT IS:
*RESOLVE IN PERSON WHEN POSSIBLE *REMAIN CALM AND UNEMOTIONAL *BE SIELENT AND LISTEN *TRY TO VEIW THE DISAGREMENT FROM THE OTHER PERSON'S PERSPECTIVE *EXPLAIN YOUR POSITION AND OFFER A SOLUTION *COME TO A SOLUTION
COMPROMISING, COLLABORATING, ACCOMMODATING, AVOIDING, FORCING ARE ALL...
WHAT IS:
CONFLICT MANAGMENT STYLES
UNWANTED ADVANCES OF A SEXUAL NATURE ...
WHAT IS:
SEXUAL HARASSMENT
WHAT IS A RESULT OF UNRESOLVED CONFLICT...?
WHAT IS:
WORK PLACE CONFLICT.
How would you reslove conflit at work..
-Resolve directly with other individual
- If unresolved, inform immediate supervisor
-If situation worsens, formally file a complaint with the HR department
- Seek assistance from an outside source
WHAT ARE THESE CONCEPTES FOR? *RETAILIATION IS NOT THE ANSWER *ONLY YOU CAN CONTROL YOUR RESPONSE *ATETEMPT TO RESOLVE CONFLICT IMMEDIATELY
WHAT IS:
BASIC CONSEPTS TO DEAL WITH WORKPLACE CONFLICTS!
WHEN ONE IS CONSTANTLY ALLOWING OTHERS TO GET/HAVE THEIR WAY WITHIN A WORK PLACE ...
WHAT IS:
PASSIVE BEHAVIOR
WHO CAN HARASSMENT OCCUR BETWEEN...?
-BOSS/EMPLOYEE-MAN/WOMAN
-WOMAN/WOMAN-MAN/MAN
WHAT ARE WAYS YOU CAN LOOK OUT FOR WARNING SIGNS WHEN VIOLENCE IS OCCURING WITHIN IN YOUR WORK PLACE?
•Be aware of your surroundings
•Keep work area and access well-lit
•Request an escort to your car if necessary
•Keep emergency phone numbers posted in visible areas
•Report suspicious behavior or situations
Grievance:
What is: A problem or conflict that occurs in a unionized workplace.
WHAT MAKES RESOLVING ISSUES DIFFICULT?
WHAT IS: EMOTIONS
STANDING UP FOR YOUR RIGHTS WITH OR WITHOUT VIOLATING OTHERS RIGHTS ARE..
WHAT IS:
AGGRESSIVE AND ASSERTIVE BEHAVIORS.
WHITNESSES AND FORMAL HARRSSMENT CHARGES ARE NESSCARY WHEN...?
BEHAVIOR CONTINUES OR IS EXTREAMELY INAPPROPRIATE.
YOU WOULD SHARE FACTUAL DOCUMENTATION WITH YOUR BOSS/HR DEPARTMENT, FILE A FORMAL COMPLAINT, AND OR DOCUMANT DATES, WORDS, AND WITNESSES WHEN...
DEALING WITH A BULLY
What process involves filing a complaint, confidentiality, investigations to occur, sharing of factual documented events, and supevisors/ HR will render an outcome?
What is: The Complaint Process
WHEN WOULD YOU START TO *DOCUMENT OFFENSIVE BEHAVIORS *SEEK ASSISTANCE WITHIN THE COMPANY *SEEK OUTSIDE ASSISTANCE/(POLICE or AUTHORITIES)
WHAT IS:
WHEN THE CONFLICT NEGATIVELY AFFECTS YOUR PREFORMENCE.
IF BOTH PARTIES; WANT TO RESOLVE AN ISSUE, HONESTLY COMMUNICATE THEIR CASE/SITUATION, & WORK TOWARD A MUTUALLY BENEFICIAL COMMON SOLUTION..
BOTH SIDES CAN COME TO A AGREEMENT.
YOU DOCUMENT AN INAPPROPRIATE ACTION DURING, AND AFTER WHAT...?
-A MINOR OFFENSIVE
-TELLING SAID INDIVIDUAL YOU ARE OFFENEDED AND ASKING THEM TO STOP.
A BENEFIT OFFERED THAT PROVIDES FREE PSYCHOLOGICAL, FINACIAL, AND LEGAL ADVICE...
WHAT IS:
(EAP) EMPLOYEE ASSISTANCE PROGRAM
Shop Steward , Grievance, and Grievance procedure are...?
What is:
Union terms