Case #1
What are the six types of power?
legitimate, expert, reward, information, coercive, and referent
What establishes connections between individuals and access to information that one might not normally have access to?
Networking
The capacity to have an effect on the character, development, or behavior of someone is an example of what effect?
Influence
Which tactic uses facts, data, and logical arguments to convince the others that your point of view is the best alternative and is most commonly applied
Rational persuasion
The article reads: “Jobs has transformed no fewer than five different industries:...” What are the five industries?
computers, Hollywood movies, music, retailing, and wireless phones.
What social media targets working professionals and provides them a way to maintain lists of business connections?
In this famous experiment, volunteers were given the role of guards and were told to keep order of prisoners with no training
Stanford Prison Experiment
True or false: coalitions tactics refers to exerting undue influence on someone to do what you want to lose something undesirable will occur
False
Those who have worked closely with Jobs says that while he is hard to please, he has the ability to bring out the best in people, which relates most to which type of power?
referent
In business, the more central you are, the more_____you have
Power
John D. Rockefeller in getting railroads to refuse to transfer his competitor's products exercised which source of power?
Coercive Power
Which tactic occurs when the appeal is based on legitimate or position power , relies upon compliance with rules, laws, and regulations
Legitimating tactics
How does Jobs have reward power?
He (was) one of the richest people in America, so he had reward power with his money inside and out of Apple. He could also reward people with his time/attention, being so important
What percentage of employees were fired in 2009 for social media misuse?
8%
This book written by Dale Carnegie in 1936 gives suggestions to enhancing Referent power
How to Win Friends and Influence People
Which tactic refers to helping another person because you like them and they asked for your help
Personal appeal
Does Job’s power make him untouchable/unstoppable?
No, he was ousted out of Apple in 1987 for ten years by his business partner. However, he came back to save the company and return profits.
Networking is about building your ______ and managing ______.
Brand; relationships
The clothes you choose to wear, your demeanor, and body art such as piercings and tattoos are an example of what Impression management category
Nonverbal
Which tactic is most effective in organizations and cultures that value democratic decision making
Consultation