Vocabulary
A variety of different ethnic backgrounds, genders, religions, etc. in the workplace
What is Diversity
This trait includes dependability and positive motivation
What is Responsibility
The do's of workplace etiquette include, being courteous, dressing appropriately, being punctual, and avoiding this... (conversation behind someone's back)
What is Workplace Gossip
This is a problem-solving strategy for solving disputes and finding solutions that will allow each side to save face and leave the least amount of ill-feeling
What is Conflict Resolution
To ........ (or accept/support) diversity is one way to avoid conflict in the workplace.
What is Embrace
The ability to see things from another's point of view and gain understanding of their situation
What is Empathy
This trait includes confidence
What is Self-Esteem
You should respect your coworker's privacy by not looking at or listening to, Faxes, Emails, and....
What is Voicemails
It is important to ....... (or speak) effectively with coworkers to avoid conflict
What is Communicate
Give a stereotype example about Millennials is...
What is They are lazy and do not want to work
An oversimplified and distorted belief about a person or group
What is a Stereotype
This trait includes friendliness, enthusiasm, adaptability, and respect for other workers
What is Sociability
When working with your supervisor, you need to accept this... (or feedback)
What is Constructive Criticism
This type of listening is when you listen with the intent to understand as opposed to listening with the intent to respond
What is Active Listening
This is when respect is given between two people
What is Mutual Respect
Having good manners in your dealings with people
What is Etiquette
This trait includes self-control and tact
What is Self-Management
It is important to take this... (or going above and beyond what is asked of you without being told to do so)
What is Initiative
You can have a ...... (meeting to resolve issue) with another coworker to resolve an issue
What is a Mediation
The two reasons respect may not be given are jealousy and the ............. attitude
What is "I'm Better Than You"
The ability to say and do things in a way that will not offend other people
What is Tact
This trait includes loyalty and trustworthiness
What is Integrity/Honesty
When you have an issue, you should suggest your own... to the problem
What is A Solution
This is the process of finding solutions to difficult or complex issues
What is Problem-Solving
Diversity can be defined by cultural distinctions, gender distinctions, and .......... distinctions (gap in age)
What is Generational