WORK & JOB ANALYSIS
Explain job tasks.
Evaluate fit.
What drives worker motivation?
Needs/goals.
What’s a leader’s main role?
To guide others towards a common goal.
What is ergonomics?
Designing environments, machines, and virtual interfaces that are human-centered.
What’s a job description?
List of duties.
What’s a performance appraisal?
Work review.
Basic needs.
What’s laissez-faire leadership?
A leader who steps back and is uninvolved.
What is role conflict?
Conflicting or unclear job expectations.
Needed skills.
One good thing skews ratings
Meaningful work that people enjoy doing
Rewards for work that are deadline-oriented and extrinsic in motivation (hit your weekly goal and you'll earn a bonus)
What’s the purpose of job training?
Build skills.
What’s 360-degree feedback?
Feedback from everyone.
What’s intrinsic motivation on the job?
Internal rewards (pride in one's work, improving skills, enjoying tasks, etc.)
Clear goals (Example: create a safety video by Friday that has three key tips)
What is burnout?
Having more work than one can complete causing the belief that there is no way to succeed (workload exceeds resources leading to exhaustion).
Job info database.
Structured assessments.
Autonomy, competence, relatedness
Identifies potential in followers and helps them improve and flourish (you are good at this, why don't you think about this training to expand your growth?).
What is cognitive overload in the workplace?
Too much information to process (Example: An employee answers calls, responds to live chat, updates spreadsheets, and track tickets all at once. They start forgetting tasks or making mistakes because their brain is handling too many things at the same time)