Types of teams
An unofficial group that emerges from relationships and shared interests among members
What is an informal group?
The mix of skills, experiences, backgrounds, and personalities of team members
What is team diversity?
When a majority of the team makes the decision, leading to “winners” and “losers”
What is decision by majority rule?
Pathways that are used to carry the message (i.e. social media platforms)
What is a communication channel?
The process of telling someone else how you feel about something that person did or said
What is Feedback?
A team designated to work on a special task on a continuing basis
What is a committee?
The extent members adopt norms that encourage shared commitments to moral behavior
What is team virtuousness?
When two or three people “railroad” team into decision
What is decision by minority rule?
The capacity to carry information in an effective manner? (e.i. face-to-face channels are high in this quality)
What is a way in which you can help the source of a message to say what he or she really means through listening?
What is active listening?
A team that operates with members who come from different functional units of an organization
What is a cross-functional team?
The tendency of some individuals to avoid responsibility by free-riding in groups
What is social loafing?
When an authority figure makes the decision
What is decision by authority rule?
What is nonverbal communication?
One of the five ways in which a person can partake in active listening
What is listening for message content, listening for feelings, responding to feelings, note all cues, or paraphrasing and restating?
Teams that have the authority to make decisions about how they distribute tasks and complete work
What is a self-managing team?
The ideal team size for creative tasks
What is 5-7 members?
When decision reached by full discussion and without requirement of full unanimity
The result when words communicate one message while actions, body language, or appearance communicates something else
What is mixed message?
The study of the way we use and communicate with space
What is proxemics?
A team that meets on a regular basis to help achieve continuous improvement
What us an employee involvement team?
The quality of teams measured by: quality of inputs + (process gains - process losses)
What is team effectiveness?
When an idea is accepted but all alternatives are discarded due to lack of response instead of critical evaluation of each
What is decision by lack of response?
The intentional distortion of information to make it more favorable to the recipient
What is information filtering?
Tendency to consider one's culture superior to all others
What is ethnocentrism?