Communication in the Global Workplace
Name one consequence of the Laissez-faire economic philosophy.
Minimize the role of the government OR advocate for the creation of wealth through free trade
What was the nickname for America West Airlines?
America’s Worst
Give an example of a service economy
Companies in industries such as retail, financial services, transportation, healthcare, construction
Give an example of a contingent worker.
freelancers, consultants, independent contractors
What type of organization identifies with a single country and predominant culture?
Domestic
What was the problem with Abercrombie and Fitch in 2006?
They had a bad image in the public eye.
What percent of the US economy is made up of service companies?
90%
What change in the twenty-first century altered the global economy and weakened labor unions?
increased technological developments lead to weakened labor unions and extremely competitive markets
Name one way that technology supports globalization
ease of travel OR advanced communication technology
T/F: Issues of identity are only limited to the organization of corporate level companies
False
What is the name for electronic transactions in the service economy?
E-Commerce
T/F: Being a contingent worker is always a choice.
False, some contingent workers do not have a choice but for many years organizations have worked to streamline and downsize their workforce to deal with uncertainties of the contemporary business landscape, however, some individuals do chose to work as contingent workers
What are the two patterns within the process and outcome of globalization?
Convergence and Divergence
What did United and Continental do to merge their image?
Used parts from both of their old logos.
Name one problem with E-commerce and communication in the service economy
No face to face communication OR limited opportunity for complex conversations
T/F: Contingent workers have higher rates of poverty than standard full-time workers
True
Name one example of a utopian consequence of globalization
NGOs coming together in Croatia OR CSR
T/F: Crises provide good distractions from identity challenges in organizations.
False
What percentage of brands got an excellent or good score on their services in 2012?
- 45%
- 37%
- 28%
37%
Name one reason for individuals to choose to be contingent workers?
some are seeking better work life balance, others want to create or design their own careers by choosing the kind of work