15.1
The organization that maintains performance standards for appliances such as freezers and refrigerators, etc.
AHAM
To fight unfair business practices, consumers united to demand fair treatment from businesses.
Consumer movement
How much time do you have when you have an unreceived or retuned item is billed to your credit card to dispute it?
60 days
Court system exists to resolve cases involving small amounts.
Small claims court
imposed by law and is understood to apply even though it has not been stated.
Implied warranty
Many magazines and newspapers offer various types of consumer assistance.
Print-based media
Occurs when consumers are given false information in an effort to make a sale.
Fraud
What are the 4 steps of the complaint process?
Step 1: Contact the place of purchase. Step 2: Contact the Company headquarters. Step 3: Involve a consumer agency. Step 4: Take legal action.
30 days
A promise by a manufacturer or dealer usually in writing.
Guarantee
Websites with or without affiliation to print or broadcast media have become a valuable resource for consumers.
Internet-Only media
An organization that has the authority to set safety standards, ban hazardous products, and recall dangerous products from the market.
The Consumer Product Safety Commission
The use of a third party who tries to resolve the complaint between the consumer and the business.
Mediation
The amount of days your letter with in your letter the credit card company has to investigate the problem and to explain if it's incorrect or correct.
90 days
Made orally or in writing and promises a specific quality of performance.
Express warranty
Radio and television programs are valuable sources of up-to-date consumer information.
Broadcast-Based Media
Makes certain that food, drug, and cosmetic products are not harmful to consumers.
FDA
A decision that is legally binding.
Arbitration
Where consumer fraud can be discovered.
Media ads, in the mail, or even on a city street corner.
Day to day financial activities
Offers information about food buying, meal planning, and nutrition on its website.
USDA
Helps ensure consumer safety by setting quality standard for farm products.
USDA
A legal action by one party on behalf of a group of people who all have the same grievance.
Class action
What to do if all else fails
Hire a lawyer
Items of value
Personal assets