A company's ability to maintain and gain market share in its industry.
What is competitiveness?
100
Employees whose contribution to the company is specialized knowledge others may not have.
What are knowledge workers?
100
A company-wide effort to continuously improve quality and productivity.
What is Total Quality Management?
100
exporting jobs to less developed countries, where labor and other costs are lower.
What is offshoring?
100
websites and blogs that facilitate interactions between people.
What is social networking?
200
The practice of having another company provide services.
What is outsourcing?
200
The degree to which employees are fully involved in their work and the strength of their job and company commitment.
What is employee engagement?
200
Quality standards adopted worldwide.
What is ISO 9000?
200
Prepares employees and their families to understand the culture and norms of the country they are being relocated to.
What is cross-cultural training?
200
refers to training employees in a wide range of skills so they can fill any of the roles needed on the team.
What is cross-training?
300
Includes human capital, customer capital, social capital, and intellectual capital.
What are intangible assets?
300
Giving employees responsibility and authority to make decisions.
What is empowering?
300
An award established to promote quality awareness, to recognize quality achievements of U.S. companies, and to publicize successful quality strategies.
What is Malcolm Baldrige National Quality Award?
300
People outside the firm who are actively seeking employment.
What is the external labor market?
300
teams that are separated by time, geographic distance, culture and/or organizational boundaries and rely exclusively on technology for interaction.
What are virtual teams?
400
Refers to a company's ability to make a profit without sacrificing the resources of its employees, the community, or the environment.
What is sustainability?
400
Embraces a culture of lifelong learning where employees are continually trying to learn new things.
What is a learning organization?
400
a way to do more with less effort, time, equipment and space but still meet customers' requirements.
What is lean thinking?
400
various interest groups who have an interest in seeing that the company succeeds.
What are stakeholders?
400
HR metrics accessible through the company intranet or human resource information system.
What is an HR dashboard?
500
Corporations must comply with regulations under this act, which was passed in response to illegal and unethical behavior by managers and executives.
What is the Sarbanes-Oxley Act of 2002?
500
Describes what an employee expects to contribute and what the company will provide in return.
What is the psychological contract?
500
A system of measuring, analyzing, improving, and controlling processes once they meet quality standards.
What is Six Sigma process?
500
a systematic planned strategic effort to attract, retain, develop and motivate highly skilled employees
What is talent management?
500
Work systems that maximize the fit between the company's employees and it technical system.