Consumer Buying Decisions
Legal Actions for Consumers
Consumer Movement
Complaint Process
Consumer Rights
100
What are federal, state and local governments known as who inform consumers
What is *Government Agencies*
100
What are court systems that involve small amounts
What is *Small Claims Court
100
What is it called when consumers that fight against unfair business practices called and demand fair treatment
What is *Consumer Movement
100
What is the first step in the complaint process
What is *Contact the place of purchase
100
What it means when you have the right to know what the product or service is or what it will do for you?
What is *The right to be informed*
200
What are different sources of consumer information that come from print based, internet, and broadcasts.
What is *Media Sources*
200
What is a legal action by one party on behalf of a group who share the same problem.
What is *Class Action
200
When you give false information in order to make a sale
What is *fraud
200
What is the second step in the complaint process?
What is *Contact the company headquarters
200
What it means when you have the right to choose from a variety of goods and services
What is *The right to choose*
300
What is a public service that sells goods and services via advertising, product labels, customer service depts. etc
What is *Business Sources
300
What is a decision that results in legal binding
What is *Arbitration
300
What is a promise given by a manufacturer or dealer that a product is of certain quality
What is a*Guarantee
300
What is the 3rd step in the complaint process?
What is *Involve a consumer agency
300
What are the laws designed to provide assurances that consumers can seek legal remedy when a problem happens
What is *The right to remedy
400
What organization test products and services for the benefit of consumers and business
What is the* Product Testing Organization
400
What is a third party that may be used to settle consumer differences
What is *Mediation
400
What is a statement made orally or in writing and promises a specific quality of performance
What is *Express Warranty*
400
What is the 4th step in the complaint process
What is *Take legal action
400
What does it mean when you have a customer service dept to hear the concerns/complaints of customers.
What is *The right to be heard
500
What is an often used information source that is also considered word of mouth
What is * Customer Feedback
500
What consumers or business can take when a problem isn't resolved
What is *Legal Actions
500
What are some guarantees that are not written and imposed by law?
What is *Implied Warranty
500
What are some third parties that help to dispute resolutions
What is *Class action suits, small claims court and hiring a lawyer
500
When consumers have a right to be free from harm associated with using products or services
What is *The right to safety
M
e
n
u