Consumer Buying Decisions
Legal Actions for Consumers
Consumer Movement
Complaint Process
Consumer Rights

100

What are federal, state and local governments known as who inform consumers
What is *Government Agencies*

100

What are court systems that involve small amounts
What is *Small Claims Court

100

What is it called when consumers that fight against unfair business practices called and demand fair treatment
What is *Consumer Movement

100

What is the first step in the complaint process
What is *Contact the place of purchase

100

What it means when you have the right to know what the product or service is or what it will do for you?
What is *The right to be informed*

200

What are different sources of consumer information that come from print based, internet, and broadcasts.
What is *Media Sources*

200

What is a legal action by one party on behalf of a group who share the same problem.
What is *Class Action

200

When you give false information in order to make a sale
What is *fraud

200

What is the second step in the complaint process?
What is *Contact the company headquarters

200

What it means when you have the right to choose from a variety of goods and services
What is *The right to choose*

300

What is a public service that sells goods and services via advertising, product labels, customer service depts. etc
What is *Business Sources

300

What is a decision that results in legal binding
What is *Arbitration

300

What is a promise given by a manufacturer or dealer that a product is of certain quality
What is a*Guarantee

300

What is the 3rd step in the complaint process?
What is *Involve a consumer agency

300

What are the laws designed to provide assurances that consumers can seek legal remedy when a problem happens
What is *The right to remedy

400

What organization test products and services for the benefit of consumers and business
What is the* Product Testing Organization

400

What is a third party that may be used to settle consumer differences
What is *Mediation

400

What is a statement made orally or in writing and promises a specific quality of performance
What is *Express Warranty*

400

What is the 4th step in the complaint process
What is *Take legal action

400

What does it mean when you have a customer service dept to hear the concerns/complaints of customers.
What is *The right to be heard

500

What is an often used information source that is also considered word of mouth
What is * Customer Feedback

500

What consumers or business can take when a problem isn't resolved
What is *Legal Actions

500

What are some guarantees that are not written and imposed by law?
What is *Implied Warranty

500

What are some third parties that help to dispute resolutions
What is *Class action suits, small claims court and hiring a lawyer

500

When consumers have a right to be free from harm associated with using products or services
What is *The right to safety