The Communication Model
This person starts the conversation by sending the message
Who is the "sender"?
When your boss gives you instructions, it's this type of communication
What is "downward communication"?
When emotions like anger or sadness affect how we listen or speak, it is called this
What is emotional interference?
When a message is not understood or not passed on correctly, it can cause this
What is "confusion"?
A person who does this makes an effort to understand and respect the cultural differences of others
What is "cultural awareness"?
The receiver shows they understood the message by doing this
What is "giving feedback"?
When employees share ideas with managers, it’s called this
What is "upward communication"?
Only hearing what you want to hear is called this
What is "selective perception"?
When coworkers spread false information, it’s called this
What is "gossip"?
Nonverbal gestures like a thumbs-up can be misunderstood due to this
What is "nonverbal communication"?
The person who gets and understands the message is called this
Who is the "receiver"?
Official emails or memos from management are part of this network
What is "formal communication"?
This happens when we make judgments about people based on our own personal experiences
What is prejudice?
This is when employees work together across different departments to share ideas
What is "collaborative communication"?
Using informal or group specific language, which might confuse others, is called this
What is "slang"?
Changing a message into words or symbols is called this
What is "encoding"?
Coworkers talking to each other on the same level use this
What is "lateral communication"?
Believing your culture is the best causes this problem
What is "ethnocentrism"?
This kind of communication happens between employees in different departments or teams
What is "informal communication"?
Cultures that rely on clear, direct words are called this
What are "low-context cultures"?
This type of communication model emphasizes the importance of feedback in the process
What is the interactive model?
Sharing information through rumors is part of this informal network
What is "the grapevine"?
Not understanding because of complicated words is this barrier
What is "jargon"?
The chance of this increases when people use unclear words, make assumptions, or don’t share enough details.
What is the potential for miscommunication?
In these cultures, communication is indirect and people often rely on context rather than just words
What is "high-context culture"?