Understanding HR Activities & More
Strategy & Effectiveness
Restructuring & Redesign
Technology
General Terms and Roles
100
This category of HRM activities includes knowledge management, cultural change, management development, and strategic renewal.
What is Transformational?
100
Two approaches are commonly used to evaluate the effectiveness of HRM practices. This approach focuses on reviewing the various outcomes of the HR functional area.
What is the Audit approach?
100
These show the types of data used within a business function and the relationship among the different types of data.
What are Data-entity relationship diagrams?
100
This refers to computations and calculations used to review and document human resources decisions and practices.
What is Transaction processing?
100
Contracting with an outside vendor to provide a product or service to a firm, as opposed to producing the product using employees within the firm.
What is outsourcing?
200
These systems meet the needs of both the line managers and employees by giving employees opportunities to ensure that they increase their human capital.
What are Training and development systems?
200
The _____ approach focuses on either: (1) determining whether the introduction of a program or practice has the intended effect, or (2) estimating the financial costs and benefits resulting from an HRM practice.
What is Analytic?
200
Various techniques are used to understand processes. This technique asks end-users to indicate how information systems or software can help address their real work problems.
What is Scenario analysis?
200
Systems that allow users to see how outcomes change when assumptions or data change.
What are Decision support systems?
200
Refers to scanning documents, storing them electronically, and retrieving them.
What is imaging?
300
A recent trend in HR that is consistent with a total quality management philosophy emphasizes this type of approach in delivering HR programs.
What is a Customer-oriented approach? What is the first step to a customer orientation?
300
The HR strategy that begins by identifying the major business needs and issues, considers how people fit in and what people outcomes are necessary, and builds HR systems focused on meeting those needs.
What is a business-driven strategy?
300
This type of analysis would use information regarding materials, time, people, and hardware to determine the value of a software application of system.
What is a Cost-benefit analysis?
300
A software application that helps organizations complete EEO-1 reports would be an example of a ____________ ________________ system.
What is transaction processing?
300
A software application that enables multiple users to track, share, and organize information and to work on the same document simultaneously.
What is Groupware?
400
These activities are the “nuts and bolts” of HRM.
What are traditional activities? Traditional activities of HRM include… (name at least 3)
400
The problem with assessing effectiveness only from the _____ perspective is that often responses are based on individual perspectives rather than from the standpoint of what is good for the firm.
What is employee?
400
Within the new, generic HR structure, the HRM function is divided into three divisions. This division is responsible for the traditional areas of HR, such as recruitment, selection, training, and compensation.
What are Centers for expertise? In this new structure, ___________ consists of individuals who ensure that the transactional activities are delivered throughout the organization.
400
These systems help organizations meet quality and customer satisfaction goals and are simultaneously enabling employees to make better quality decisions at lower cost.
What are Expert systems?
400
Jenny, an HR manager, has been recently promoted. Some of the activities her new role entails are engaging with the board of directors, performance of other members of the executive team, and CEO succession. These are examples of this role.
What is Liaison to the board?
500
Because the HR strategy seeks to address business issues, involving these individuals can increase the quality of information from which the HR strategy is created.
Who are line executives?
500
The cost-benefit analysis approach that estimates the financial impact of employee behavior.
What is Utility analysis?
500
A review of critical work processes and the redesign to make them more efficient and able to deliver higher quality.
What is Reengineering? Follow up: What are the four steps of the reengineering process, in order?
500
Recent studies found that investments in these provided a better return than investments in any other kind of capital.
What are computers?
500
Jim, an HR generalist, has been entrusted with additional responsibilities, which include performance and behavioral counseling. These new responsibilities are an example of this role.
What is Counselor/confidante/coach? What role deals with identifying the morale or motivational issues with the employees?
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