Intro
The consistent delivery of products and services according to established standards?
Quality
A process designed to predict adverse outcomes of various human and machine failures
Failure Mode and Effect Analysis FMEA
A series of work activities that produces a product of service?
Process Work
Physicians, Nurses and other professional personnel served by the sterile processing department?
Customer Internal
A method of problem solving that looks backwards? to identify the root cause
Root Cause Analysis
A scientific approach that applies statistical method?
Continuous Quality Improvement CQI
The act of granting Authority?
Empowerment
An unexpected occurrence involving death?
Sentinal Event
A quality management approach based on participation of all members aimed at long term success?
Total Quality Management TQI
Activity to identify and resolve task related problems that yield poor results?
Process Improvement
A comprehensive and measured effort to provide total quality?
Quality Assurance
A quality process focused on delivering near perfect products?
Six Sigma
A group of employees from different departments within the healthcare facility that works together to resolve operating problems
Cross Functional Team
The concept of measuring the current output of a procedure and then modifying it to increase output?
Total Quality Improvement TQI
A quality process that focuses on eliminating waste in the production process?
Lean
Who is the accrediting organization that ensures quality standards are met?
The TJC
Are routine unannounced visits a part of the monitoring standards processes from the Joint Commission?
Yes