vocabulary
The ability to understand another's perspective, experience, or motivations
Emmpathy
Describe Cultural Diversity
includes customs, norms, values, and beliefs held by a group of people
What is the importance of non-verbal communication
We communicate more through nonverbal behaviors than through our words
What are the two types of verbal communication
oral and written
What is an environmental distraction
noise, lack of privacy or temperature are a few examples
A type of communication that occurs through body language and expressive behaviors rather than with verbal or written words
non verbal
Describe social diversity
includes all the ways a person is different from others
lifestyle, religion, tastes and preferences
Describe a type of nonverbal behavior
behaviors, communication delivery factors, and appearance and spatial distance with another person
Describe the parts of the communication cycle
Sender creates a message
Receiver decodes the message
Receiver creates feedback
Sender decodes feedback
Give an example of internal distractions
hunger, pain, fear, tiredness
A relationship of harmony and accord between the patient and the healthcare professional
Rapport
Describe Ethnic Diversity
includes a group of people who share a common ancestry, culture, religion, traditions, nationality, language etc.
list 2 nonverbal communication delivery factors
Rate, clarity, volume, pitch tone, pauses, intonation, vocabulary grammatical structure, and pronunciation
Describe a passive communicator
avoids expressing feelings or opinions
fails to exert themselves, speak softly
allow others to infringe on their rights
Functioning at a lower level of age
Intellectual disability
A condition that causes physical or emotional tension
Stress
When should a MA respect diversity
Always respect diversity
When MA talks with a patient they should be how far from the patient, which is considered casual person space
18 inches to 4 feet
Describe an aggressive communicator
Tries to dominate others
have a low frustration tolerance
criticize and attack others
have poor listening skills
invade others personal space
illiterate
unable to read or write
Behavioral and psychological strategies used to deal with or minimize stressful events
Coping Mechanisms
Why is it important to address diversity biases prior to providing patient care?
So the MA can provide the best patient care and show respect for others
If you are working with a patient from another culture group that you are not familiar with describe some helpful tips to follow
Follow the other persons lead
use gestures cautiously
facial expressions can be misinterpreted (grimacing with pain may not be acceptable in some cultures)
What type of communicator should a MA be?
Assertive
A healthcare professional needs to communicate in an assertive manner.
This is the healthy form of communication
Fear and anxiety of being judged by the healthcare professional of the enability to explain personal feelings
Emotional