Types of Communication
Communication using words is called what?
What is verbal communication?
Giving full attention to the speaker is called what?
What is active listening?
Hearing loss is what type of communication barrier?
What is a physical barrier?
Loss of memory and thinking skills is called what?
What is cognitive impairment?
Working well with others is called what?
What are interpersonal skills?
Facial expressions and body language are examples of what?
What is nonverbal communication?
Name one barrier to effective listening.
Noise, distractions, assumptions, multitasking
Language differences create what type of barrier?
What is a cultural or language barrier?
Dementia affects which abilities?
Memory, judgment, communication
Name one stressor common for nurse aides.
Heavy workload, time pressure, emotional stress
Writing information in charts is what type of communication?
What is written communication?
Why is listening important when caring for residents?
Helps meet needs and prevents errors
Fear or anger affecting communication is what type of barrier?
What is an emotional barrier?
How should a nurse aide communicate with a hearing-impaired resident?
Speak clearly, face the resident, reduce noise
What is one healthy way to manage stress?
Exercise, rest, talking to someone
Which type of communication is MOST powerful?
What is nonverbal communication?
What should a nurse aide do if they do not understand a resident?
Ask for clarification or repeat back
How can nurse aides overcome communication barriers?
Speak clearly, use patience, use aids or interpreters
How should a nurse aide assist a visually-impaired resident?
Explain actions, orient surroundings
Why is controlling emotions important at work?
Maintains professionalism and safety
Why must verbal and nonverbal messages match?
Mixed messages cause confusion and mistrust
Ignoring a resident’s concerns can lead to what?
Unsafe care, frustration, loss of trust
Why must communication barriers be addressed?
To ensure resident safety and quality care
Why is patience critical when caring for cognitively impaired residents?
Prevents frustration and promotes dignity
What happens when stress is unmanaged?
Burnout, mistakes, poor care