Verbal & Non-Verbal Cues
What is the term for communication that occurs without the use of words, such as gestures or facial expressions?
What is non-verbal communication?
What is the primary function of a portable radio in law enforcement?
What is to receive and transmit messages?
What is the first step in effective listening?
What is maintaining eye contact?
What does standing upright and eliminating distracting behaviors convey to others?
What is professionalism and authority?
Which factor can cause miscommunication due to different cultural backgrounds?
What is lack of cultural understanding?
Which non-verbal cue might indicate nervousness?
What are sweating, rapid breathing, blinking, or rocking back and forth?
Which component of a portable radio allows the officer to speak?
What is the microphone?
Which listening technique involves repeating back what was heard to confirm understanding?
What is paraphrasing?
What is the effect of leaning slightly forward during a conversation?
What is showing attentiveness and interest?
What can stress and fatigue lead to in communication?
What is decreased clarity and effectiveness?
What does clenched fists and pacing briskly often signify?
What is anger or irritation?Docsity+3
What does the squelch feature in a radio do?
What is suppressing the output if the signal strength falls below a certain level?
What should an officer do to avoid bias during a conversation?
What is keeping an open mind?
What does facing someone directly and making eye contact demonstrate?
What is confidence and control?
What does using profane or derogatory language create?
What is a barrier to effective communication?
What does a lack of eye contact and a tense posture typically suggest?
What is fear or discomfort?
Which radio code system uses numbers preceded by the word "signal"?
What is the signals code system?
What does identifying key words like "kill" or "suicide" help an officer assess?
What is the intensity or seriousness of the situation?
What is the role of personal grooming in command presence?
What is to project a professional image?
How can environmental distractions affect communication?
What is by causing misinterpretation or missed messages?
When verbal and non-verbal messages contradict, which should officers prioritize?
What is non-verbal communication?
What is the purpose of a radio base station in corrections?
What is to monitor frequencies and coordinate unit statuses?
What is the term for giving full attention to the speaker without interrupting?
What is active listening?
What is the term for an authoritative statement used to direct or influence others?
What is a verbal command?
What does failure to listen actively result in?
What is misunderstanding and ineffective responses?