Job Performance
The process by which an org determines requirements of specific jobs?
What is job analysis?
This type of citizenship behavior involves assisting coworkers who have heavy workloads or helping them with difficult tasks.
What is helping?
When an employee is physically assaulted or threatened in a way that could cause injury, this serious form of personal aggression has occurred.
What is abuse?
This type of task performance measures how novel and useful an employee’s ideas or outcomes are.
What is creative task performance?
Maria notices her coworker is struggling to finish a report before a deadline. Even though she’s busy with her own tasks, she stays late to help organize the data and meet the due date.
What is helping?
The most commonly used job analysis website is...
What is O*NET?
Speaking positively about the company outside of work, such as in the community, demonstrates this organizational citizenship behavior.
What is boosterism?
When an employee purposefully works slower than they’re capable of, it’s an example of this type of counterproductive behavior.
What is wasting resources?
This type of task performance involves well-known responses to predictable job demands.
What is routine task performance?
When the company’s printer breaks down right before a big meeting, Jamal stays calm and jokes about finding creative solutions instead of complaining, keeping the team’s morale high.
What is Sportsmanship?
The value set of employee behaviors that contribute either positively or negatively to org goal achievement.
What is job performance?
These voluntary employee actions may not be rewarded formally, but they improve the quality of the workplace.
What is citizenship behavior?
Unwanted physical contact or verbal remarks directed toward a coworker represent this form of personal aggression.
What is harassment?
This type of task performance is shown when an airline pilot calmly lands a plane after unexpected engine failure.
What is adaptive task performance?
After work, Sofia attends a community event where people ask about her employer. She speaks enthusiastically about the company’s new initiatives, giving it a positive public image.
What is boosterism?
The three variables for Job Performance are...
What is Task Performance, Citizenship Behavior, and Counterproductive Behavior?
Offering constructive suggestions for organizational change is known as this organizational citizenship behavior.
What is voice?
This form of counterproductive behavior includes spreading misinformation about coworkers and communicating in a disrespectful way.
What is political deviance?
A marketing employee develops a groundbreaking social media campaign that attracts millions of new customers.
What is creative task performance?
Alex takes twice as long as necessary to complete routine tasks, frequently chatting online and taking extended breaks, which slows down his team’s overall output.
What is wasting resources?
360 Degree Feedback gets feedback from what people?
What are supervisors, coworkers, subordinates, customers, and the employees themselves?
Citizenship behaviors fall into these two broad categories.
What are interpersonal and organizational citizenship behaviors?
This serious form of counterproductive behavior involves harming organizational assets, such as stealing and destroying company property.
What is property deviance?
Task performance can be described as...
What is the set of employee behaviors directly involved in transforming organizational resources into goods or services?
(must have included goods, services, transform or synonym)
Frustrated after being passed over for promotion, Ben damages key equipment in the warehouse so that shipments are delayed, costing the company money.
What is sabotage?