Job Performance
What behavior in high levels are a negative contribution to job performance?
Counterproductive behaviors
You are at the grocery store, a cashier scans your items, bags them, and tells you your total for the groceries. What type of task performance does this illustrate?
Routine task performance
What are the two categories of citizenship behaviors?
Interpersonal and Organizational
What is prosocial counterproductive behavior?
Workplace behaviors that are intended to benefit others or the organization but nevertheless are also counterproductive because they violate norms, rules, policies or law : thus they harm or could potentially harm the organizations.
Servers, cashiers, and sales associates in which bad job performance had more immediate effects are all what type of jobs?
DOUBLE THE POINTS
Service jobs
What behaviors in high levels are a positive contribution to job performance?
Task performance and citizenship behavior
When Google is looking for an employee, what task performance do they want the employee to have the highest level of?
Creative task performance
What is boosterism?
Representing the organization in a positive way when out in public, away from the office, and away from work.
Substance abuse is under which type of counterproductive behavior?
Production Deviance
In terms of counterproductive behavior in the company, what is worse(considered interpersonal major)? Political deviance or personal aggression?
Personal aggression
You are in an interview for a job at a clothing brand company. The manager asks you to design a dress. What type of task performance is she testing your ability on?
Creative task performance
Mia is a waitress, and she isn’t cleaning up tables, getting peoples orders in, or even greeting them when they sit down. Her boss is going to fire her for her underperformance in what area?
DOUBLE THE POINTS
Routine task performance
What are the 6 different types of citizenship behaviors?
BONUS: You can pass this question to another team to sabatoge their streak.
VALUE, CIVIC VIRTUE, BOOSTERISM, HELPING COURTESY, and SPORTSMANSHIP
Sabotage/threat
What company (we watched a video on) executed "happy employee=happy customers=happy boss!"
SAS
Both Steve and Greg are top performers at Google. Steve and Greg come up with new useful ideas, do their tasks, and manage to react calmly to stressful situations. Even though Greg is calm, he is very competitive and doesn’t like to help Steve with tasks and likes to keep important information a secret for his benefit. What crucial part of job performance does Greg lack?
Citizenship Behavior
Imagine you are a server at a restaurant. You do your job by handing the customer to go order in a bag. They walk out. 10 minutes later they come back visibly angry, raising their voice at you saying the food is way overdone. Now you have to act on your feet to stay composed and handle the issue. What task performance are you as a server executing?
Adaptive task performance
What interpersonal behavior
exemplifies the opposite of “Knowledge is power”?
Courtesy
Zara is an employee of Instagram; Dan, her boss, has started to realize that Zara loves to start conversations with other employees about non factual information about the company during work hours. What behavior is Zara displaying?
Gossiping
What two counterproductive behaviors are considered "serious"?
DOUBLE THE POINTS
Property deviance and personal aggression
The store manager of white house black market wants to evaluate Sam on how she is performing at her job. What is the store manager most likely to look at? The amount of her sales? Or her behavior toward customers?
Behavior toward customers
If I want to be a doctor, but I don’t really know what that entails: what database should I go to, to help me out?
O*NET
Caiden is talking to his fellow employee. His fellow employee is expressing how overwhelmed he feels with the workload. Caiden offers a helping hand. What behavior is Caiden displaying?
Helping
What are the 8 characteristics of counterproductive behavior; and give of example of each.
Sabotage
Thefts
Wasting resources
Substance abuse
Gossipping
Incivity
Harrastement
Abuse
What are we acting out?
Gossiping