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100
Who should you contact if you notice dangerous cables or other hazardous materials at a customer site?
Building Services
100
What do anti-static mats and wrist straps use to prevent anti-static charges from racing through devices?
Resistors
100
What should you avoid learning at all costs?
Customer passwords
100
How do you show users the error of their ways without creating anger or conflict?
Assertive communication
100
What is the process of asking questions after a person has described a situation called?
Eliciting answers
200
To show that you are dependable and responsible, what should you always be?
On time
200
What is the most important thing you should do at the completion of any work?
Document your work
200
__________ means to tell the truth and __________ means to do the right thing. Integrity, honesty, righteous, or holy
1. Honesty , 2.Integrity
200
Speaking clearly and eliciting answers in a non-judgmental and non-accusatory manner are examples of __________.
Assertive Communication
200
At the completion of work you should __________ the problem solution and __________ with customer.
document, followup
300
Anti-static wrist straps, mats, and bags are used to prevent___________.
ESD
300
Most companies require a signed ____________ to perform work.
Work Authorization
300
Completing the _______ protects from worry and litigation.
paperwork
300
__________ bags help prevent ESD while partsare stored.
Anti-static
300
_____________ can affect PC speakers and wireless networks, among other equipment.
RFI radio frequency interference
400
____________ and __________ can both cause safety issues if not properly attended to while working on equipment.
Loose hair , jewelry
400
What is the first step in assertive communication?
Show respect for others and the second is to state the problem clearly without accusations
400
Is EMI more dangerous than ESD?
No. EMI isn't nearly as dangerous as ESD. EMI can cause damage, ESD is the greatest killer of PCs and components.
400
What item, when left loose, can get caught in equipment fans?
Hair
400
What should be removed before working on equipment, to reduce risk of electric shock?
Jewelry
500
Why must a Work Authorization be accomplished?
To record customer's name, billing information, time and date, and scope of work.
500
What should sensitive parts be stored in to help prevent damage from ESD?
Anti-static bags.
500
Which tool is not used when working on computers? screw driver, hammer, multimeter
hammer
500
What is the first thing to do when working on a computer?
unplug
500
Should you tell the customer that its their fault that the computer is not working?
No, explain it in friendly terms what the problem is but do not say it was your fault.
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