Managing Interpersonal Conflict
What are the two types of conflict?
Cognitive conflict and Affective conflict
Generalizations of a group are known as
Stereotypes
The ideal size of a team
3-5
List three causes of conflict?
Competing goals, Differences of opinion, Faulty assumptions, Relational issues, Ego issues
Uncertainty avoidance measures how comfortable a culture is with
Risk, ambiguity, and change
True or False. It is crucial for a team to have one single leader.
False, a team can establish leadership in a number of ways: one person can serve as leader, leadership can rotate during phases of the project, or different leaders can take responsibility for different aspects of the project
List the four main conflict management techniques?
Avoid confrontation, Compete to win, Compromise, Collaborate
Historically, cultures such as China, Korea, and Japan have been considered to be
Collectivist cultures
What are 3 important elements that a team needs to agree on at the beginning of a project?
A team needs to establish a goal, team members have clear roles, work is divided equally, effective communication system, provide helpful feedback, have team standards
What are the two steps to managing conflict?
Identify conflict cause and select appropriate technique
What is the characteristic of cultures that describes how the culture perceived inequality and authority?
Power distance
3 Ideas to consider when assembling an effective team
1. Skills needed 2. Skills you lack that you identify in prospective members 3.Who has time/resources to contribute 4.Who is interested in the topic 5. Who is easy to work with
When should you use the Collaborate technique?
Complex conflict and time pressure
The key differences between high and low power distance are in regards to
Formality and separation between superiors and subordinates
What are the four stages of team development and briefly explain each.
1. Forming: A stage of team development in which members get to know each other
2. Storming: a stage of team development in which teams experience conflict and begin to confront differences
3. Norming: a stage of team development in which teams learn how to manage conflict and work with each other effectively
4. Performing: a stage of team development in which team members work collaboratively and achieve a high level of productivity.