Management Roles
Supervisor Skills
Resources & Planning
Decision Making
Key Terms
100

This management role involves building connections between team members and department

What is Relationship Builder?

100

The process of evaluating an employee's work performance

What is a Performance Review?

100

A basic resource managers use to accomplish organizational work

What are Employees?

100

 The first step in problem-solving

What is Identifying the Problem?

100

An individual subject to another's authority in an organization

What is a Subordinate?

200

 Managers in this role translate organizational goals into clear communication

What is Communicator?

200

 A supervisor's responsibility to explain employee concerns to management

What is Communication/Feedback?

200

Another critical resource managers must strategically allocate

What is Money

200

A sign or indication that suggests a problem exists

What is a Symptom?

200

Documents identifying tasks, assigned employees, and completion timeframes

What are Work Schedules?

300

 This critical management role involves selecting between multiple potential actions

What is Decision Maker?

300

An experienced manager who provides guidance to a new supervisor

What is a Work Coach?

300

Managers must balance these when planning organizational activities

What are Employee Needs and Organizational Goals?

300

 A backup plan for potential organizational challenges

What is a Contingency Plan?

300

Managing work schedules to maximize productivity

What is Time Management?

400

 These three key management roles help ensure organizational effectiveness

What are Communicators, Relationship Builders, and Decision Makers?

400

The process of ensuring work meets acceptable standards

What is Quality Control?

400

The fundamental guidelines for managerial decision-making

What are Management Principles?

400

 A computer-based system that helps managers organize business information

What is a Management Information System (MIS)?

400

A systematic way to explore potential consequences of choices using software

What is What-If Analysis?

500

A comprehensive description of how managers use interpersonal skills to guide an organization

What is managing through human interactions and strategic communication?

500

 A comprehensive approach supervisors use to manage daily organizational activities

What is coordinating resources, scheduling work, and monitoring performance?

500

 A comprehensive strategy for effectively managing organizational resources

What is systematic planning, organizing, staffing, leading, and controlling?

500

 A comprehensive approach to systematic problem resolution

What is the Seven-Step Problem-Solving Process?

500

 A comprehensive understanding of management terminology and its practical application

What is organizational communication and strategic leadership?

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