Intro
The development and maintenance of effective interpersonal relationships that enhance work?
Human Relations
The process of transmitting information and understanding from one person to another by use of words and non verbal expressions?
Communication
The broad range of human characteristics and dimensions that impact the employees?
Diversity
Emotions that cause a person to react to people and or situations in a predetermined way?
Attitude
In the workplace words or phrases known only by people working in a certain position?
Jargon Slang
The sequence of steps used to address customer complaints and problems in a manner that yields a win win situation?
Service Recovery