Speaking my language
Facial expressions and gestures are examples of ____ communication.
Nonverbal
All of the following can be barriers to listening except:
empathy
The ______________________________ process is a series of actions on the part of the sender and the receiver of a message and the path the message follows.
communication
A person's ability to perceive emotions in himself or herself and in others and use this information to guide behavior is ____.
Emotional Intelligence
When a company sends an e-mail to customers, e-mail etiquette suggests that the subject line include ____.
the company's name
All of the following are examples of body language except ____.
text-messaging
The intellectual process that combines hearing with evaluation is ______________________________.
Listening
One reason for communicating is to ____, or attempt to change the behavior of the receiver.
persuade
Which of the following rules applies when you introduce two people to each other?
A. Introduce the higher-ranking person first.
B. Include only last names to protect each person's privacy.
C. Offer additional information to help start a conversation between the two people.
D. Avoid using titles such as "Dr." or "Professor."
Offer additional information to help start a conversation between the two people.
Which of the following is not a standard part of a memo?
inside address
The way in which a writer uses language to convey an idea is the writer's ____.
writing style
Assuming you know what the speaker will say is an example of a(n) ______________________________ barrier to listening.
receiving
All of the following items are elements of the communication process except:
barrier
An opinion formed without sufficient knowledge, often without reason or logic, is a form of ______________________________.
prejudice
Moving the eye quickly down a page of a document to find specific words or phrases is called ____.
scanning
English language usage that follows accepted rules for spelling, grammar, and punctuation is considered ____.
Standard English
A(n) ______________________________ barrier occurs when a sender says or does something that causes the receiver to stop listening.
Sending
Using a concept drawing to demonstrate the architecture of a proposed building to potential clients is a form of ______________________________ communication.
Visual
Having ______________________________ is being sensitive to the thoughts and feelings of other people.
empathy
When you answer the telephone at your place of business, you should ____.
give your name and title
Why is it a good idea to smile when you talk on the telephone, even though the person calling cannot see you?
Smiling makes your voice sound more pleasant.
Whereas hearing is a physical ability, ______________________________ is a conscious action.
listening
Making a(n) ______________________________ involves sharing their names and other relevant information about them, often the first time the people meet.
Introduction
What should you do if someone approaches you at a meeting and you think you have met the person before, but you are not sure?
You should introduce yourself again.
A message that leaves an overall hostile or unfriendly impression has a negative ______________________________.
tone