Chapter 2 Global e-Business and Collaboration

Informational Systems

100

Is a Computarized system that performs and records the daily routine transactions necessary to conduct business?

Transaction processing systems (TPS)

200

Name three of the Business Benefits of Collaboration

Productivity, Quality, Innovation, Costumer Service, Financial Performance

300

This provide middle managers with reports on the organization current performance, this info is used to monitor and control the business and predict future performance.

Management information systems (MIS)

400

Is one of the most widely used “free” online services.

Google Sites

500

These systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention

Customer Relationship Management Systems

Informational Systems

100

Type of system that support more non-routine decision making and focus on problems that are unique and rapidly changing, for which the procedure for arriving at a solution may not be fully predefined in advance.

Decision-support systems (DSS)

200

Have been embraced by corporations as a major communication and collaboration tool supporting interaction jobs.

E-mail and Instant Messaging (IM)

300

Address non-routine decisions requiring judgement, evaluation and insight because there is no agreed on procedure for arriving at a solution.

Executive support systems( ESS)

400

Is the formal organizational unit responsible for information technology services.

Information systems department

500

These systems enable organizations to better manage processes for capturing and applying knowledge and expertise.

Knowledge management systems (KMS)

Informational Systems

100

Displays on a single screen graphs and charts of key performance indicators for managing a company.

Digital dashboard

200

Type of web site that makes it easy for users to contribute and edit text content and graphics without any knowledge.

Wikis

300

Are systems that span functional areas, focus on executing business processes across the business firm, and include all levels of management.

Enterprise applications

400

Are highly trained technical specialists who write the software instructions for computers.

Programmers

500

These systems help suppliers, purchasing firms, distributors, and logistics companies share information about orders, production, inventory levels, and delivery of products and services so that they can source, produce, and deliver goods and services efficiently.

Supply Chain Management Systems

Informational Systems

100

Refers to the use of digital technology and the Internet to execute the major business processes in the enterprise

Electronic business, or e-business

200

An integrated audio and visual environment that allows a person to give the appearance of being present at a location other than his or her true physical location.

Telepresence

300

Refers to the application of the Internet and networking technologies to digitally enable government and public sector agencies’ relationships with citizens, businesses, and other arms of government.

E-government

400

Constitute the principal liaisons between the information systems groups and the rest of the organization.

Systems analysts

500

These systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention

Customer Relationship Management Systems