communicating
exchange of spoken or unspoken messages between people
communication
hiding or not clearly stating needs, wants, and feelings
passive
Life experiences, values taught during childhood, and cultural traditions affect the way people communicate. People also tend to communicate the same way as the people who raised them.
Upbringing
disagreement or argument that occurs due to misunderstandings or differing priorities, values, goals, or needs
conflict
agreement in which two sides come together and each side gives in a little
compromise
series of actions people use to exchange ideas, thoughts, feelings, and information
communication process
making demands of and insulting others
aggressive
A quiet, relaxed environment can promote positive communication. Communication late at night or during a busy part of the day can be more difficult.
Environment
failures in communication that lead to conflict
misunderstandings
strategy for resolving difficult conflicts through a neutral third party
mediation
constructive response to a message
feedback
using techniques that do not clearly state needs, wants, and feelings to make demands of and insult others
passive aggressive
people with healthy self esteem are more willing and able to express their thoughts, opinions, and needs. People with low self-esteem may believe people are not interested in what they have to say or be sidetracked by worries or nervous thoughts.
Self Esteem
What are 5 causes of conflict
Different priorities, different values, different goals, different needs and misunderstandings
neutral third party who attempts to help people involved in a conflict reach an agreement
mediator
use of words, spoken or written, to send a message
verbal communication
clearly stating needs, wants, and feelings
assertive
Intense emotions make it difficult to accurately express what you mean or understand what others say. With a calmer emotional state, people can avoid upsetting one another further and are more likely to successfully communicate their messages.
emotional state
strategies for working through a disagreement or argument in positive, productive ways
conflict resolution skills
process in which specially trained students work with other students to resolve conflicts
Peer Mediation
use of body language, tone and volume of voice, and other wordless signals to send a message
nonverbal communication
what are two ways you use active listening?
Focus your full attention on the person talking. Acknowledge and repeat what you heard in your own words
Communication styles are influenced by six factors in a person's life
person's culture, family, past experiences, self esteem, emotional state, and environment
process of working together to resolve conflict and find acceptable solutions; involves identifying the cause, asking for solutions from both parties, agreeing on and carrying out a solution, and evaluating the solution and renegotiating, if necessary
negotiation
What are the 6 steps of negotiation
Identify the cause of conflict.
Ask for solutions from both parties
Identify solutions both parties can support
Agree on a solution
Carry out the solution
Evaluate the solution and renegotiate, if necessary