3.1
What are the 3 things safety needs include?
Health, Security, and Adequate Finances
What are the 5 stages of The Guest Experience Cycle?
Pre-Arrival, Arrival, Occupancy, Departure and Post-Departure.
What is the definition of Empowerment?
The ability for a front line employee to make decisions on behalf for the guest, with support from the management.
What song/movie has the lyrics
"I've never met someone who thinks so much like me. Jinx, Jinx again! Our mental synchronization can have but one explanation".
"Love Is an Open Door" ~ Frozen
What movie has a lion named Simba?
The Lion King
What is Primary Research?
Methods conducted by you or your team for your particular operation.
What is Cost Reduction?
Automation such as guest self check-in enables reduction in employees and reduces labor costs.
What is Service Recovery?
the process of correcting errors in a guest service experience.
What theme song has the lyrics
"I was a girl in the village doing alright, then I become a princess overnight, now I gotta figure out how to do it right, so much to learn and see".
Sofia The First
Who are the 2 main characters of Disney?
Mickey and Minnie
What are the Physiological Needs of Maslows Hierarchy of Needs?
Love & Belonging and Esteem
What is a Pre Arrival Stage?
When a guest makes reservations, plans and decisions.
What is Reputation Management?
something that is subjective in the eyes of the guest, meaning that there will be variation, at least to some extent.
What movie has the lyrics
"And so I'll read a book, or maybe two or three, I'll add a few new paintings to my gallery, I'll add a few new
I'll play guitar and knit , and cook and basically
Just wonder when will my life begin?
Tangled/Rapunzel
What movie does a princess and a beast fall in love?
Beauty and The Beast
When was the term Emotional Intelligence first conied?
1964
What is it the term called when a guest goes through their entire guest experience Cycle without interruption or issues?
A Seamless Experience
What are people refered to as if they have a high following on Social Media?
An Influencer
What movie has the song lyrics
"The day started ordinary, boys walking by, It was the same old story, too fresh or too shy.
Teen Beach Movie
What movie has 2 sisters and one of them has powers to freeze things?
Frozen
What is the definition of Self Regulation?
The ability to regulate your responses toward others to achieve a favorable result.
What is the definition of Guest Service?
refers to meeting or exceeding guest expectations.
What is a Traditional Customer also referred to as?
An External Customer
What movie has the song lyrics
"Don't stop, stop the music, we run fast like a bullet, we do anything we want anytime we want"
Teen Beach Movie
Which Disney Park has fireworks occur every night?
Magic Kingdom