Golden rules of communication
a respectful, responsible, and appropriate way of behaving at work.
What is a professional demeanor?
A document used to collect key information about a new client.
What is a Client intake form?
first step
What is review?
sixth step
What is show and tell?
Treat everyone with respect. • Remain objective. • Be honest and sensitive. • Remain neutral. • Avoid gossip. • Seek help from someone you respect. • Do not take things personally
What is communication with your coworkers?
Nonverbal communication through posture, gestures, and facial expressions.
what is body language?
A form used to track a client’s services, preferences, and products purchased.
what is a service record card?
second step
What is assess?
seventh step
What is recommend?
Be a problem solver. • Get your facts straight. • Be open and honest. • Do not gossip or complain about colleagues. • Be open to constructive criticism.
What is communication with managers?
Actively paying attention to understand what someone is saying.
What is listening?
A signed agreement giving permission for a specific action or releasing liability.
third step
What is preferences?
eighth step
what is upsell?
Don’t be your clients’ counselor, couch, doctor, career or parenting coach! • Use neutral subjects to return to beauty needs and the service at hand • Avoid gossip, religion, and politics
What is keeping it proffessional?
Talking in a way that's easy to hear and understand.
What is speaking clearly?
A discussion to understand the client’s needs, preferences, and expectations.
What is a consultation?
fourth step
what is analyze?
ninth step
What is Maintenance?
Know shop policies • Schedule earlier or last
What is handling tardiness?
Using correct language rules to communicate clearly and professionally.
What is Grammar?
Images or tools used to help explain or demonstrate ideas clearly.
what is visual tools?
fifth step
what is Lifestyle?
tenth step
What is repeat?
Be polite, not argumentative • Seek resolutions, not fault
What is handling scheduling mixups?