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When you _______, you trust your judgement, uphold your values, and stick to what you believe is right.
Believe in yourself
When reflective listening, it is important to:
Not interrupt when the client is speaking
When is it appropriate to go to your manager with a complaint about a colleague?
After you have tried everything to handle the problem yourself.
Not crossing your arms when listening to clients or team members is an example of:
being aware of your body language.
Why does a client who is overly late for an appointment or habitually late for appointments cause problems?
Because beauty professionals depend on appointments and scheduling to maximize work hours
Because if you are tired or upset, your interactions with clients may be affected.
The discussion with the client that determines the clients needs and how to achieve the desired results is the:
Client consultation
Many establishments set a limit on the amount of time they allow clients to be late before requiring them to reschedule. Generally, if clients are more than ___ late, they should be asked to reschedule.
15 minutes
What is reflective listening?
Listening to your client and then repeating, in your own words, what you think the client is telling you.
Treatment brochures are MOST often:
Once in a while, you will inevitably encounter a dissatisfied client, remember the ultimate goal:
Make the client happy
When reflective listening, it is important to:
Not interrupt when the client is talking
What is the FIRST step in the 10-step consultation method?
Review the intake form
What is the first thing you should do to try to resolve and unhappy client problem?
Find out why the client is unhappy.
When should you try to upsell services?
Always