Types of communication
Also called oral communication, this type involves using words
What is oral communication
Blocks or disrupts communication
What is a Barrier to communication
A set of learned beliefs, values and behaviors shared by a social or ethnic group
What is culture
Doctors, nurses, supervisors, managers, and other members
Care Team -
The main part of the word that contains its basic meaning
Root
Happens without use of words
What is non-verbal communication
What to do if resident does not hear or understand
What is: stand directly facing the resident
Acceptable touch used by a NA
Personal care (bathing)
Hugging if resident asks or permits
Holding a residents hand when asked
Dietary, house keeping
Other departments
Comes before the Root to form a new term
Prefix (BRADY means slow; bradycardia means slow heart rate)
smiling, leaning forward to listen, nodding while speaking
What is positive non verbal communication
If resident is difficult to understand?
Be patient and take time to listen
How to deal with language barriers
use interpreter
Most important communication with the resident
When the medical assistant GREETS them
Found at the end of the words and helps form a new word
Suffix - example = ology which means study of, therefore cardiology is the study of the heart
Rolling eyes, crossing arms, tapping feet, pointing at someone while speaking
What is negative non verbal communication
What kind of words to use if unable to understand
Non-medical very day words; ask what word means if you don't understand
Inappropriate /unacceptable touching
Any touching without permission
i.e. sitting on a residents lap
know a lot about residents likes, dislikes, history
Families and visitors - develop a good relationship by always and quickly responding to call bells
Abbreviation PRN
when necessary
Giving residents your full attention while they are speaking
What is active listening
Why not use WHY?
"Why" questions make people feel defensive
Varies from culture to culture (" I can look into your_____")
Eye contact
The community - all questions referred to supervisor due to HIPPA, privacy laws
Abbreviation NPO
Nothing by mouth