Energy
Efficiency
Customer Service
Automation
Grab Bag
100
What is lost energy? Give an example.
Lost energy is energy that is used during a process to do something required. An example is heat.
100
What is the main reason we need systems to be efficient?
So that we minimize the loss of resources.
100
What is customer service?
Helping out a client with problems they may gave with a product.
100
What does automation mean?
The replacement of humans with computers.
100
What are the two types of systems?
Physical and social systems.
200
What are the two categories for how energy can be lost?
Energy can be transformed into other forms, or transferred from one place to another.
200
What is the definition of efficiency?
Doing something required without wasting resources.
200
Name 3 parts of customer service clients or customers might find annoying?
long phone calls, getting the wrong information, useless web sites, company hiring people not qualified to help, etc
200
List 2 reasons why a company might NOT choose automation.
Reasons could include loss of jobs, some jobs require human connection (ex: teachers), cost, etc
200
What is the formula for efficiency?
(output work / input work) * 100%
300
Give three ways energy can be lost in a car.
Heat from the engine, energy getting transferred to start parts, friction of parts.
300
Sears is trying to sell you a vacuum that is 120% efficient. Does this make sense? Why or why not?
This does not make sense because that means that more energy is outputted than inputted, and energy cannot be created.
300
If customer service was bad, what would happen to the efficiency. How would you know?
The efficiency of the social system would be reduced because there would be wasted resources like time, energy, and money.
300
What are used to do the same task repetitively and much faster with increased efficiency?
Machines/Computers!
300
Give three ways to increase the efficiency of your home.
Install dimmers on lights, use less water when showering, etc
400
What is the formula for work! (Remember ALL your units)
Work (J) = Force (N) * Distance (m)
400
If the input work is 600J and the energy that comes out is 480J, what is the efficiency?
Efficiency = (output work / input work) * 100% = (480J / 600J) * 100% = (0.80) * 100% = 80%
400
Give three examples of how companies can help their clients with products.
User manuals, customer support phone lines, web sites, etc
400
Your best friend has a tuna sandwich. What part of the sandwich represents automation?
Many parts of the sandwich involve: Tuna - canning of the tuna Bread - packaging or tractors on the farm
400
Give an example of how people's behaviour can impact the efficiency of a system.
The way we live might make us require something to be made with greater efficiency. Lifestyle changes can change the efficiency of social systems.
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