Guest needs
Which stage of the Maslow's Hierarchy of Needs states that these needs are essential for life and include things such as food, water, clothing, and shelter?
It is the Physiological stage.
What word matches this definition? The ability to consider the feelings of others.
What word matches this definition? It occurs several times throughout a customer experience.
The moments of truth.
What is the stage that matches this definition? is when a guest makes reservations, plans and decisions.
What word matches this definition? Of the guest experience it is possible though guest tracing systems (Customer relationship management systems, e.g, loyalty cards.)
It is customization.
What word matches this definition? It refers to meeting or exceeding guest expectations.
It is a quality guest service.
What stage matches this definition? This stage of the guest experience cycle is when guests begin to evaluate their hands on experience.
It is the Arrival stage.
What word matches this definition? Automation such as guest self check in enables a reduction in employees and reduces labor costs.
It is the Primary Research.
What word matches this definition? The ability to effectively manage relationships for optimal outcomes.
It is Social Skills.
What word matches this definition? When the guest goes through the entire guest experience cycle without interruption or issues, they have a?
It is the occupancy stage.
What word matches this definition? The traditional customer Is what customer?
It is the external customer.
Which stage of Maslow's Hierarchy of Needs matches this definition: needs refer to attaining a sense of personal fulfillment.
It is the Self- Actualization stage.
Self awareness.
What word matches this definition? When performing quality audits, organizations can calculate the ?
They calculate the cost of error.
What stage matches this definition? This stage of the guest experience cycle can be thought of as the ribbon on a gift.
It is the departure stage.
What word matches this definition? Are colleagues or other departments within the organization.
it is the Internal customer.
What stage of the Maslow's Hierarcy of Needs matches this definition: Needs include things such a as health, security, and adequate finances.
It is the Safety stage.
What word matches this definition? The ability to regulate your responses toward others to achieve a favorable result.
What word matches this definition? Information is delivered faster, which speeds up the guest service experience.
It is the word Efficiency.
What stage matches this definition? This stage of the guest experience cycle is all about relationship management.
It is the Post departure stage.
What word matches this definition? Is the ability for a front line employee to make decisions on behalf of the guest, with support from the management.