Vocab, Vocab!
the act of successfully sharing information between two people (or groups of people) so that the information is understood
effective communication
your posture, as well as the way you walk and move
physical presentation
Keep your haircut and style _____.
fresh
Keep your head up and chin ________ to the floor.
parallel
Before cutting hair, these 3 things must be done!
•Organize your thoughts.
•Clarify what client is telling you.
•Repeat to client your interpretation of what you think he told you.
the interactions and relationships between two or more people
human relations
the daily maintenance of cleanliness by practicing good healthful habits
personal hygiene
______ ________for male barbers is important.
Facial grooming
Keep your neck _________ and balanced directly above your shoulders.
elongated
Desirable Qualities for Effective Relations
–Talk less, listen more
–Emotional control
–Positive approach
–Good manners
–Avoid negative mannerisms
–Control negative body language
the impression you project through both your outward appearance and your conduct in the workplace
professional image
Wristwatches: should be _________
waterproof
Proper skin care promotes a ____________ _____.
professional image
In the shop, you are not on a couch so "DO NOT ______".
slouch
Social Media Do's
•Manage your personal pages/walls.
•Use social media to communicate with peers and clients.
•Post helpful content.
the process of caring for parts of the body and maintaining an overall polished look
personal grooming
Shoes Should be supportive, polished and in ____ _____.
good repair
Makeup should _______ facial features.
enhance
Hold shoulders level and relaxed and stand with your _____ ________.
spine straight
Social Media Don'ts
•Use profane language.
•Participate in or entertain arguments online.
•Post nude or embarrassing photographs.
•Forward spam.
the science of designing the workplace as well as its equipment and tools to make specific body movements more comfortable, efficient, and safe
ergonomics
Jewelry can be worn but should not make noise, dangle in client’s face, or get ______ __ _________.
caught in equipment
Clothing should be clean, fresh and _______ ____ ______.
This word relates to "Posture and the way you walk and move"
Ergonomics
Name any one of the Effective Communication Activities
–Making contacts and networking
–Meeting and greeting clients
–Understanding a client’s service needs
–Self-promotion and building a clientele
–Selling services and products
–Phone conversations and appointment bookings
–Conversation with staff, clients, vendors