Guest Needs
The ability to consider feelings of others
What is Empathy
The stage of the guest experience cycle that a customer will get based on their perceptions
What is the Arrival Stage
This level in Maslow's Hierarchy of Needs includes health, security, and adequate finances.
What is Basic Needs
The stage of the guest experience cycle that guests make reservations, plans, and decisions.
What is the Pre-Arrival Stage
A guest experience cycle without interruption or issues
What is a Seamless Experience
This research is conducted by you or your team for particular operation.
What is Primary Research
The stage of the guest experience cycle that is often thought of as the 'ribbon on the gift.'
What is the Departure Stage
The total cost of losing a guest
What is the Cost of Error
This level in Maslow's Hierarchy of Needs includes to attaining a sense of personal fulfillment
What is Self-fulfillment need
The stage of the guest experience cycle is where the action happens
What is the Occupancy Stage
Automation such as guest self-check in enables reduction in employees and reduces labor costs.
What is Cost Reduction
This term suggests that people who have a higher emotional quotient will be more successful in their careers.
The stage of the guest experience cycle that a guest has an opportunity to form a positive or negative impression of your restaurant.
What is a Moment of Truth