CATEGORY 1: Verbal vs. Non-Verbal
What is verbal communication?
→ Communication using words, spoken or written.
What is active listening?
→ Fully focusing, understanding, responding, and remembering what’s being said.
What is an “I-statement”?
→ A way of expressing feelings without blaming others.
Give one way to communicate respectfully online.
Use kind words, avoid sarcasm, and reread before sending.
Why is effective communication essential in relationships?
→ It builds understanding, respect, and trust.
Give two examples of non-verbal communication
→ Body language, facial expressions, tone, gestures, posture, eye contact.
Name one verbal and one non-verbal sign of active listening.
→ Verbal: “I understand,” asking questions. Non-verbal: nodding, eye contact.
Change this “you-statement” into an “I-statement”: “You never help me with chores.”
→ “I feel overwhelmed when I have to do all the chores alone.”
Why can tone be misunderstood in texts or emails?
→ Lack of non-verbal cues makes it easy to misinterpret.
What three parts make up effective communication?
→ Sending, receiving, and feedback.
Why is non-verbal communication important?
→ It reinforces or contradicts the spoken message, showing true feelings.
Why is paraphrasing helpful in listening?
→ It shows you understand and allows the speaker to clarify.
Why are “I-statements” more effective than “you-statements”?
→ They reduce defensiveness and encourage open communication.
What are emojis or punctuation used for online?
→ To show tone or emotion.
How do your emotions affect your communication?
→ Strong emotions can distort messages or make tone harsh.
Someone says “I’m fine” while rolling their eyes — what message are they really sending?
→ Their non-verbal cues suggest they are not fine or upset.
What should you avoid doing while someone is speaking?
→ Interrupting, judging, or preparing your response instead of listening.
Give an example of assertive communication.
→ “I need more time to finish this project. Can we extend the deadline?”
Name two tips for effective online communication.
→ Be clear and concise, avoid all caps, reread before posting.
In a group project, what’s one way to handle a communication breakdown?
→ Use active listening, clarify misunderstandings, and restate goals.
How can mixed messages cause conflict?
→ When words and body language don’t match, it creates confusion or mistrust.
How does empathy improve active listening?
→ It helps you connect with the speaker’s feelings and build trust.
What’s the difference between assertive, aggressive, and passive communication?
→ Assertive = respectful & direct; Aggressive = forceful; Passive = avoids expressing needs.
Why is digital etiquette (netiquette) important?
→ It maintains respect and prevents miscommunication or conflict online.
BONUS — You and your friend are arguing because of a misread text. How can you fix it using your Chapter 3 skills?
→ Talk face-to-face, use “I-statements,” clarify tone, and listen actively